HVAC and Plumbing Service Manager

Moore Mechanical Corporation

Grand Rapids, MI

Apply

JOB DETAILS

SALARY

$90,000–$130,000 Per Year

SKILLS

Apple iPad, Business Growth, Coaching, Communication Skills, Continuous Improvement, Corporate Policies, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Driver's License, Employee Retention, Green Business, HVAC, Laptop PC, Leadership, Legal, Maintain Compliance, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Mentoring, On Site Support, Operational Improvement, Operational Strategy, Operations, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Plumbing, Problem Solving Skills, Process Improvement, Profit & Loss, Referenceable Customers, Revenue Growth, Safety/Work Safety, Sales Support, Service Delivery, Team Building, Team Lead/Manager, Team Player, Vision Plan

LOCATION

Grand Rapids, MI

POSTED

2 days ago

HVAC & Plumbing Service Manager

Moore Mechanical | Grand Rapids
$90,000 - $130,000+ Based on Experience

Build the Team. Drive Performance. Grow the Business.

Moore Mechanical is seeking an experienced HVAC & Plumbing Service Manager to lead and grow our mechanical service division.

This role is responsible for the overall performance of both the HVAC and Plumbing service departments, including technician performance, customer satisfaction, revenue growth, operational efficiency, staffing, training, and profitability.

Working closely with leadership, dispatch, and field technicians, the Service Manager serves as the operational leader of the service division and is accountable for building a high-performing team that delivers exceptional customer experiences while driving sustainable business growth.

This is an opportunity for a proven leader who enjoys developing people, improving operations, and building a best-in-class mechanical service organization.

Why Join Moore Mechanical?

Competitive Salary
Performance-Based Bonus Program
Company Vehicle & Fuel Card
Company Phone, Laptop & iPad
Stable Year-Round Work
Established Customer Base
Leadership Development Opportunities
High Degree of Autonomy and Impact
Promote-From-Within Culture

Benefits

Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off & Holidays
Health Savings Account (HSA)
Leadership & Professional Development
Employee Referral Program

The Opportunity

As the HVAC & Plumbing Service Manager, you'll oversee the performance, profitability, and growth of both service departments while developing the systems, people, and processes required to support long-term success.

You'll play a key role in expanding Moore Mechanical's service operations, improving customer satisfaction, developing future leaders, and creating a scalable service organization capable of supporting continued growth.

What You'll Own

Department Leadership

Lead all HVAC and Plumbing service operations
Oversee Service Technicians and Senior Service Technicians across both trades
Establish performance expectations and accountability standards
Create consistency across service delivery and customer experience
Build and maintain a positive, high-performance team culture

Technician Development

Recruit, hire, onboard, and retain top talent
Develop technicians through coaching, mentoring, and training
Create career paths and advancement opportunities
Build leadership depth within the department
Conduct performance reviews and development planning

Operational Performance

Monitor daily service operations and technician productivity
Improve scheduling, dispatching, and workflow efficiency
Ensure technicians have the tools, resources, and support needed to succeed
Reduce callbacks and warranty issues
Improve operational consistency across both trades

Customer Experience

Ensure exceptional customer service on every interaction
Resolve escalated customer concerns
Build long-term customer relationships
Monitor customer satisfaction and online reviews
Protect and enhance Moore Mechanical's reputation

Revenue & Profitability

Drive service department revenue growth
Monitor department performance and key metrics
Improve technician efficiency and profitability
Support sales opportunities generated through service calls
Identify opportunities for operational and financial improvement

Safety & Quality

Promote a strong safety culture
Ensure compliance with company policies and procedures
Maintain high standards of workmanship and professionalism
Reduce incidents, callbacks, and customer complaints

What Success Looks Like

Successful HVAC & Plumbing Service Managers consistently deliver:

Strong revenue growth across both service departments
High customer satisfaction scores
Productive and engaged technicians
Low callback and warranty rates
Strong employee retention
Consistent technician development
Excellent online reviews and customer referrals
Predictable operational performance
Sustainable department profitability

What We're Looking For

Mechanical service leadership experience preferred
Strong understanding of HVAC and/or plumbing service operations required
Experience leading, coaching, and developing service teams
Strong customer service and relationship-building skills
Business and financial acumen
Experience managing performance metrics and accountability
Strong communication and organizational skills
Ability to solve problems and drive results
Valid driver's license
Authorized to work in the United States

Our Core Values

Honesty

We communicate openly, take ownership, and do what we say we'll do.

Positive Attitude

We approach challenges with professionalism, teamwork, and a solutions-focused mindset.

Hard Work

We believe success comes from accountability, effort, and continuous improvement.

Why This Role Matters

The HVAC & Plumbing Service Manager is responsible for the long-term success of Moore Mechanical's mechanical service division.

This role directly impacts customer satisfaction, technician development, operational efficiency, profitability, and company growth across both HVAC and Plumbing.

If you're looking for an opportunity to lead exceptional people, build a high-performing service organization, and make a lasting impact, we'd love to talk with you.

Apply today and help shape the future of Moore Mechanical's HVAC & Plumbing service division.

Job Applicant Privacy Notice (Short Form)

By applying for a position with MM Acquisitions Group, LLC ("we," "us"), you acknowledge that we will collect and use personal information about you for recruiting, hiring, and employment-related purposes. The information you provide (such as contact details, work history, education, licenses/certifications, references, and any communications with us) may be used to evaluate your application, verify your qualifications, communicate with you, manage interviews and offers, comply with legal obligations, and improve our hiring process.

We may share applicant information with service providers that help us run recruiting and hiring (for example, an applicant tracking system, interview scheduling, and-where permitted-background check, drug testing, credential verification, or similar providers). We require these providers to protect your information and use it only to provide services to us.

We retain applicant information for as long as reasonably necessary for hiring decisions, recordkeeping, compliance, and legitimate business needs. We maintain reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is 100% secure.

You may request access to or correction of your applicant information by contacting dataprivacy@mooremech.net. If you need a reasonable accommodation to apply or interview, contact (800) 504-1058. If a background check is required for a role, you will receive any legally required notices and authorizations separately.

Full notice:

HVAC and Plumbing Service Manager

Moore Mechanical Corporation

Grand Rapids, MI

About the Company

Moore Mechanical Corporation

Similar Job Searches