Are you outgoing, energetic, passionate, and authentic? Enchantment & Mii amo Spa is the perfect spot for you!
At Enchantment & Mii amo Spa, we work together to create and deliver extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Job Title: Host/Hostess
Job Summary: To greet and seat guests in the dining room. Answer the telephone and take reservations in a professional and courteous manner. Occasionally back up In-Room Dining by taking orders.
Work Performed:
• Arrive at scheduled start time in appropriate uniform and ready for work. • Uniform must be neat and pressed. • Collect and set up any necessary equipment to perform job. • Make floor plans. • Complete all opening and closing side work duties. • Seat guests in the dining rooms. • Make reservations for guests in a proficient and professional manner. • Know basic items on all menus and wine lists. • Keep workstation clean at all times. • Read all memos. • Answer telephones properly. • Operate OpenTable in proficient manner. • Maintain a positive and professional attitude towards guests and co-workers. • Report to Restaurant Manager before ending work shift. • Act as an ambassador of Enchantment by speaking positively of the Resort at all times. • Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction. • Take orders for In-Room Dining in a complete and timely fashion as necessary. • Know resort layout. • Work efficiently and as a team. • Other duties as assigned.
Supervision: Supervision Exercised: None Supervision Received: Restaurant Manager
Minimum Requirements:
• High school diploma or equivalent. • Must work well with or without direct supervision. • Must be neat and well groomed at all times. • Needs to be flexible, self-motivated, positive, and have a professional attitude towards guests, co-workers, and management. • Must maintain current food handler's certification. • Prior host/hostess experience desired. • English skills necessary to communicate with guests. • Computer skills helpful. • Superior phone skills, and have a service-oriented, pleasant phone personality.
Physical Requirements:
• Lifting & carrying up to 45 lbs. • 30% Walking • 10% Bending & lifting • 60% Standing • Hearing and manual dexterity • Distance vision 1-3 feet • Use of cleaning solutions