Human Services Program Manager Salary $70,563.00 - $77,104.00 Annually Location Towson, MD Job Type MERIT Job Number 04.499 09-2025 Department HHS/FINANCE & ADMINISTRATION Opening Date 11/11/2025 Closing Date Continuous Description Benefits Questions Pay Schedule XII, Grade 1MA vacancy exists in the Bureau of Finance and Administration, Department of Health and Human Services.A list of eligible applicants will be established based on the examination as outlined below.Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.All interested transfer and promotional candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered. Examples of Duties EXAMPLES OF DUTIESUnder direction, develops, administers, and supervises a major or diverse program providing human services and coordinates the program with other agencies and programs. Monitors grants and contracts and provides technical assistance to community organizations applying for and receiving funding. EXAMPLES OF ESSENTIAL DUTIESDevelops program policies and procedures and supervises their implementation. Conducts short-and long-range planning, monitors all components of the program or center and coordinates them into a cohesive functioning entity.Evaluates overall program effectiveness and recommends modifications as necessary. Coordinates the program with other County, State, and community resources and programs. Prepares grant proposals and other reports pertaining to the program.Prepares and monitors the budget for the program.Prepares or reviews legislation pertaining to the program.Develops and maintains management information systems.Represents the program or department in meetings and conferences.Develops public and in-service educational or preventative programs.Selects and evaluates subordinate employees and/or service providers within the program. Provides clinical or program supervision to subordinate supervisors, case managers, and/or service providers.Provides administrative supervision to professional clinicians and clerical staff.Oversees the daily operation of the program.Provides program and case consultation to other community agencies or organizations. Handles difficult or unusual cases including formal case reviews.Resolves client complaints. Preferred applicants will have the following skills/abilities and experience:Knowledge about resources for substance use disorder treatment and harm reduction services in Baltimore County and surrounding jurisdictionsKnowledge about substance use and harm reduction best practices and evidence-based approachesData collection and management skillsSkill in working with multiple stakeholdersAbility to track deadlines and manage multiple responsibilities Examples of Other DutiesOversees the management and maintenance of program buildings and facilities. Evaluates clients for the purpose of establishing a treatment plan. Provides individual, group, or family counseling. Performs other related duties as required.(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.) Qualifications Required QualificationsGraduation from an accredited college or university with a bachelors degree in a social or behavioral scienceplusat least four years experience providing human services, such as intake/referral, counseling or educating, which includes one year in a supervisory capacity.(Related education beyond a bachelors degree may be substituted on a year-for-year basis up to a maximum of two years for the required non-supervisory experience.Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program may be substituted on a year-for-year basis up to a maximum of four years for the required education.)Proof of Licenses, Certifications and EducationApplicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable.Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.Proof of Degree EquivalencyApplicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)Mail or deliver documents to:ATTN: Human Services Program ManagerOffice of Human ResourcesBaltimore County Government308 Allegheny Ave.Towson, MD 21204EXAMINATION PROCEDUREApplicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Conditions of Employment Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment.Physical and Environmental ConditionsThese positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites.Medical Examination and Employment Background InvestigationApplicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check. Employment Benefits for Full-Time, Merit or Classified EmployeesBaltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.Equal Opportunity EmployerBaltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.Smoke free workplaceAll Baltimore County offices are smoke free.Drug free workplaceBaltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.SalaryAnnual Salary review - Step increases may be granted on anniversary date based on satisfactory job performanceGeneral Increases - Cost of living increases and adjustments may be granted as legislated.Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.Employee Assistance ProgramOur Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.Health InsuranceHealth Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:Medical, Prescription, Dental and Vision insurance.Flexible Spending AccountsOpportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.Life InsuranceEmployees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.RetirementEmployees are required to participate in the Baltimore County Employees Retirement System (ERS), with very limited exceptions.Paid LeavePaid benefits listed below vary depending upon the Classification.Sick LeaveVacation LeavePersonal LeaveHolidaysBereavement LeaveJury LeaveMilitary LeaveBaltimore County Employees Federal Credit UnionMembership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.Direct DepositPayroll through direct deposit to the financial institution selected by employee is required.Educational Assistance70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.Deferred CompensationNationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.DisclaimerThis is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions. 01 The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience. I have read and acknowledge the above instructions. 02 Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time. I have read and acknowledge the above statement. 03 Select the option that best describes your level of education and experience. Masters degree from an accredited college or university in a social or behavioral science, plus at least 2 years experience providing human services such as intake/referral, counseling or educating; which includes one year experience supervising employees providing human services, such as intake/referral, counseling or educating. Bachelors degree from an accredited college or university in a social or behavorial science, plus at least 4 years experience providing human services such as intake referral, counseling or educating; which includes at least one year experience supervising employees providing human services, such as intake/referral, counseling or educating. Associates degree from an accredited college or university in a social or behavioral science, plus at least 6 years experience providing human services such as intake/referral, counseling or educating; which includes one year experience supervising employees providing human services, such as intake/referral, counseling or educating. I do not have any of the above combinations of education and experience 04 Provide specific example(s) of the experience you cited in the previous question. Include the types of programs with which you have experience, the maximum number of personnel you supervised, and the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you do not have any of the combinations of education and experience as listed above, respond by entering "N/A" in the space below. 05 Do you have experience supervising staff? Yes No 06 Do you have experience implementing or administering food security programs? Yes No 07 Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and dates(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No" in the previous question, respond by entering N/A to this question. 08 What experience do you have working with non-profit partners to coordinate services to meet the needs of specific communities or populations? 09 This position may require satisfactory completion of County sponsored CPR/AED/First Aid training. Certification must be maintained throughout employment. Are you willing and able to accept this condition of employment? Yes No 10 These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions require traveling between work sites. Are you willing and able to accept these conditions of employment? Yes No 11 Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately-owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions. Yes, I am willing to accept these conditions of employment No, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government Required Question Employer Baltimore County Address 308 Allegheny Avenue Towson, Maryland, 21204 Phone 410-887-3135 Website http://www.baltimorecountymd.gov