Analysis Skills, Best Practices, Communication Skills, Community and Social Services, Contract Negotiation, Funding, Government, Healthcare, Interpersonal Skills, Interpret Regulations, Leadership, Monitor Regulations, Multitasking, Nonprofit, Operational Audit, Operations Management, People Management, Policy Analysis, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Program Evaluation, Project/Program Management, Public Administration, Public Policy, Regulations, Regulatory Requirements, Service Delivery, Social Sciences, Social Work, Staff Development, Strategic Planning, Team Player, Time Management, Writing Skills
The Human Services Agency (HSA) of the County of San Mateo is seeking qualified candidates for the position of Policy Manager (Human Services Manager I). The current vacancy within HSA is under the Staff Development and Technology Services (SDTS) Branch and reports directly to the Branch Director. The Policy Manager is responsible for leading policy development, analysis, implementation, and strategic initiatives that support human services programs and organizational goals. This position works collaboratively with executive leadership, program managers, staff development peers, technology liaisons, other county departments, and community partners to ensure policies align with regulatory requirements, equity principles, and best practices in delivery of human services.
The Policy Manager will manage all operations, activities, projects, and new initiatives within the Policy unit, and provide direct supervision to nine (9) policy analysts who monitor legislative and regulatory changes, evaluates operational impacts in collaboration with program managers, and develops recommendations that improve program effectiveness, compliance, and outcomes of San Mateo County residents.
The ideal candidate will possess the following:
- Bachelor's degree from an accredited college or university with a major in a social or behavioral science or public administration.
- At least 3 years of progressively responsible experience in policy analysis, program management, social services, public administration, or related fields.
- Experience working in government, healthcare, nonprofit, or community-based social services environments preferred.
- Experience interpreting laws, regulations, and funding requirements.
- Strong analytical, research, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and deadlines.
- Knowledge of social services systems, public policy, and regulatory frameworks.
- Ability to build collaborative relationships with diverse stakeholders.
- Skilled in organization and planning, project management, problem solving and community collaboration.
- Excellent interpersonal, collaboration, oral and written communication skills.
- Experience in making public presentations to boards, committees and other community organizations.
- Highly motivated, energetic, diplomatic, and resourceful.
- Ability to work independently and take initiative.
- Ability to be flexible and adapt to changes.
- Ability to develop new programs and foster new initiatives.
- Experience with contract development, negotiation and monitoring.
- Supervision of staff at multiple locations.