Human Services Caseworker Supervisor (Long-Term Care)

Human Services Caseworker Supervisor (Long-Term Care)

Salary

See Position Description

Location

Wilmington, NC

Job Type

Full-Time

Job Number

202600133

Department

SOCIAL SERVICES

Opening Date

06/02/2026

Closing Date

6/17/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Information

New Hanover County is seeking a detail oriented, customer focused Long-Term Care Caseworker Supervisor in the Department of Social Services. Responsibilities will include supervising a unit of caseworkers responsible for determining Long-Term Care, Special Assistance, Special Assistance In-home, PACE, CAP and eligibility for benefits of various community resource programs; assigning and monitoring work; training new and ongoing workers; interpreting program policies; reviewing cases for accuracy; responding to complaints and inquiries; evaluating policies and procedures with state and county representatives; preparing reports; and evaluating unit needs for budget purposes.

The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County strives to hire the best and the brightest employees who are committed to public service. Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement. Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

• • • *

Hours:

8:00 AM - 5:00 PM, Monday - Friday. Must be available to report for emergency work assignments during emergency situations.

Salary Information:

The hiring range for this position begins at $53,668. Salary will be determined based on qualifications. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page atwww.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Qualifications

High School Diploma or equivalent and three (3) years of universal, economic services or income maintenance caseworker experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

NC FAST proficiency and previous supervisory experience is preferred.

Other Information

Applicant Information:

After the closing date for this position applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

Are you a current employee of the NHC Department of Social Services?

• Yes
• No

02

Indicate the length of your work experience as a caseworker in a county or municipal department of social services. Please note, if you state that you have this experience, it must be listed on your application in the work experience section.

• No experience as an economic services, income maintenance, or universal caseworker in a Department of Social Services
• 1 year but less than 2 years of experience working as an economic services, income maintenance, or universal caseworker in a Department of Social Services
• 2 years but less than 3 years of experience working as an economic services, income maintenance, or universal caseworker in a Department of Social Services
• 3 years but less than 4 years of experience working as an economic services, income maintenance, or universal caseworker in a Department of Social Services
• 4 years but less than 5 years of experience working as an economic services, income maintenance, or universal caseworker in a Department of Social Services
• 5 or more years of experience working as an economic services, income maintenance, or universal caseworker in a Department of Social Services

03

If you indicated in the previous question that you have experience as a economic services, income maintenance, or universal caseworker, please check the program areas in which you have had work experience.

• Food & Nutrition
• Adult Medicaid
• Family & Childrens
• Work First Services
• Childcare Assistance
• Long Term Care
• Program Integrity

04

Please indicate how many years of experience you have supervising other employees. Please note: if you state that you have supervisory experience, this must be clearly listed in the work experience section of the application.

• No experience supervising other employees.
• Less than 1 year of experience supervising other employees.
• 1 year but fewer than 2 years of experience supervising other employees.
• 2 years but fewer than 3 years of experience supervising other employees.
• More than 3 years of experience supervising other employees.

05

Select the computer programs in which you are proficient:

• NC FAST
• Northwoods/Compass
• OneCase
• MS Word
• MS Excel
• MS PowerPoint programs listed
• MS Outlook
• MS Access
• Laserfiche

06

Please briefly describe why you would like to be a universal caseworker supervisor for New Hanover County.

07

Describe your experience with building and maintaining strong working relationships.

Required Question

Employer New Hanover County

Address 230 Government Center Drive - Suite 135

Wilmington, North Carolina, 28403

Phone 910-798-7178

910-798-7178

Website https://www.governmentjobs.com/careers/nhc