Human Services Case Manager

The Human Services Case manager will provide case management for the Trenton Citadel social service programs under the direction of the Corps Officer, with professional supervision provided by Divisional Headquarters Human Services Staff. The Case Manager will be able to identify the needs of the clients served and provide outreach within the community at large.

The duties listed below are the primary duties of this position but are not all the duties that may be required. The Salvation Army reserves the right to change, reduce or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

Specifically, the primary duties are:

• Perform intakes, interviews, and assessments of clients’ needs and perform follow up case management with households for other supportive programs available if needed beyond emergency assistance.
• Identify and interact with case management clients; provide comprehensive case management including but not limited to assessment of client needs, developing a plan of action utilizing a strengths-based approach, and identifying internal and external programs that would support their pathway to self-sufficiency.
• Coordinate services with partner agencies to ensure a holistic service approach for all clients.

• Support the Pathway of Hope Initiative by enrolling eligible families with children under 18 who are living in generational/chronic poverty and providing the above case management in conjunction with the Pathway of Hope policies and procedures. 
• Ensure the accuracy and timely submission of records and reports in applicable databases for all community programs and funding sources as requested by the Corps Officers.
• Maintain accurate, confidential, and updated case records in accordance with The Salvation Army record keeping policies and procedures.
• Place all food orders, submit reports on time, organize and manage inventory, and handle all paperwork from the local Food Bank.
• Monitor and maintain the general condition and upkeep of Social Service lobby and reception area.
• Manage the main switchboard, which includes but is not limited to making phone calls, taking messages, and listening to voicemails to ensure social services clients are receiving assistance in a timely manner.
• Assist Corps Officers in overseeing volunteers and community service workers.
• Prepare and maintain Salvation Army statistical reports for timely submission.
• Attend and participate in regular staff meetings/trainings and individual supervision meetings as required.
• Uphold the standards and principles of The Salvation Army’s mission and ministry.
• Other relevant duties as assigned by supervisors.

• Associate’s Degree Required in Social Work, Psychology, Counseling or Human Services related field from an accredited institution.
• Master’s Degree in Social Work preferred.
• At least 1 to 2 years of experience in case management or counseling.
• Strong written and verbal communication skills
• Bilingual (English/Spanish) required.
• Possess organizational skills and professional demeanor.
• Knowledge of Microsoft Office programs, Word, Excel, Access.
• Knowledgeable of Mercer County and community resources.
• Strong interpersonal skills and ability to work as part of a team.
• Excellent written and verbal communication skills, ability to establish rapport.
• Ability to maintain confidentiality of interactions with clients and fellow employees.
• Awareness and sensitivity to cultural and socioeconomic characteristics of populations served.
• Good organization skills and timely follow up skills to ensure that any concerns are reported timely, clearly, and addressed in an appropriate time frame for overall cleanliness and safety.
• Must understand and appreciate the mission of The Salvation Army.