Human Services Associate - Non-Merit

Human Services Associate - Non-Merit Salary $22.99 - $32.80 Hourly

Location: Towson, MD

Job Type: NON-MERIT

Job Number: NM.142 03-2026

Department: HHS/COMMUNITY BASED SERVICES

Opening Date: 03/05/2026

Closing Date: Continuous

Benefits: Questions

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in Department of Health and Human Services, Community Based Services. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this classification may be filled from the list of eligible applicants.

All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

MUST ATTACH TRANSCRIPT(S) OR LICENSE(S) TO YOUR APPLICATION

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Definition of Responsibility

Under close supervision, determines eligibility of clients for various Homeless Services programs, services and resources in areas such as public or mental health, social services, and aging; and assists other professionals with screening, referral and case management.

Examples of Essential Duties

• Assists walk-in clients and answers telephone inquiries for Homeless Services.
• Interviews clients, Assesses needs to eligibility for services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining needed supportive information as required and contacts other agencies to verify information.
• community services and resources.
• Assists in placing clients into other programs.
• Maintains detailed records of cases in HMIS.
• Regularly works with professionals in program to assist with Agency campaigns and programs.
• Assists with data collection, entry, management, and analysis.

Emergency Operations

Participates as needed in the agency's mandated obligation to provide mass care and shelter under the direction of the County or State Emergency Operations Center.

Perform other related duties as required.

Qualifications

Required Qualifications

• Graduation from an accredited college or university with an Associate in Arts degree in a social or behavioral science.
• (Experience in individual, group, or family counseling or intake and referral work may be substitutes on a year-for-year basis up to a maximum of two years for the required education.)

Knowledge, Skills, and Abilities (Entry Level)

• Basic knowledge of interviewing techniques.
• Ability to obtain information from clients and to compile information into case records.
• Ability to communicate orally.
• Ability to establish and maintain effect working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.

Knowledge, Skills, and Abilities (Full Performance)

• Knowledge of Federal, State, and local regulations, policies and procedures relating to assigned programs.
• Knowledge of community services and resources and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in maintaining accurate records programs and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to maintain client confidentiality.

Licenses and Certificates

Some positions within this classification may require possession of a valid drivers license equivalent to a non-commercial, class C Maryland drivers license at the time of appointment.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:

ATTN: Human Services Associate - Non-Merit

Office of Human Resources

Baltimore County Government

308 Allegheny Avenue

Towson, MD 21204

You MUST attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions.

Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

• Physical and Environmental Conditions: This is a non-merit, unclassified, grant-funded position. This position is essentially sedentary with occasional walking, lifting, or other limited physical activities. Position may require traveling between work sites.
• Medical Examination and Employment Background Investigation: Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.
• Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees: Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.
• Equal Opportunity Employer: Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.
• Smoke free workplace: All Baltimore County offices are smoke free.
• Drug free workplace: Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.
• Employee Assistance Program: Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.
• Health Insurance: In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.
• Flexible Spending Accounts: Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.
• Life Insurance: In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week. Employees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.
• Retirement: Employees are required to participate in the Baltimore County Employees Retirement System, with very limited exceptions.
• Paid Leave: Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.
• Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.
• Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.
• Bereavement Leave: Jury Leave: Military Leave: Baltimore County Employees Federal Credit Union: Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.
• Direct Deposit: Payroll through direct deposit to the financial institution selected by employee is required.
• Deferred Compensation: Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.
• Disclaimer: This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

**01 The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. If you cite experience in your response that is not included on the Work History section of this application, your application may be considered incomplete and you may not receive further consideration for this position. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience. I have read and acknowledge the above instructions