Human Service Worker III

Human Service Worker III

Salary

$63,732.03 - $111,531.06 Annually

Location

PENNINO BUILDING, 12011 GOVERNMENT CENTER PKWY, FAIRFAX (EJ27), VA

Job Type

FT Hourly W BN

Job Number

26-01165

Department

Family Services

Opening Date

08/01/2026

Closing Date

8/14/2026 11:59 PM Eastern

Pay Grade

S22

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

Works within DFS Public Assistance & Employment Services, Long Term Services and Support (LTSS) Unit located in Fairfax, VA. Performs comprehensive assessments for medical and financial needs. Conducts in-depth phone interviews, assists in gathering necessary information, aides in making appropriate referrals, and determines initial and ongoing eligibility for federal and state programs such as Supplemental Nutrition Assistance program (SNAP) and Medicaid. Works closely with other community partners such as the Community Service Board, and Adult and Aging. Applies, explains and interprets highly complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties. Works with clients to assist with gathering of information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessment of clients to aid in making appropriate referrals to other services. Uses complex state and local IT systems as well as Microsoft Outlook, Excel and Word software in their daily work to document, obtain, and verify information, and to generate reports.

Note: This job announcement will be used to fill multiple full-time Human Service Worker III positions.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;

• Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;

• Performs client needs assessment to aid in making appropriate referrals to other services;

• Works with clients to assist with gathering of information necessary to establish eligibility;

• Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;

• Ensures timely processing of applications to meet client needs and program policy mandates;

• Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;

• Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, service providers, attorneys, the public, and other interested parties;

• Assists clients in obtaining the resources necessary to meet emergency needs;

• Assists clients in obtaining services and coordinates these with other service providers as needed;

• Coordinates and manages clients participation in a variety of services;

• Participates in case staffings with other county staff or community organizations to assess and address needs of clients;

• Prepares appeal documents and may represent the agency in administrative appeals filed by clients;

• Provides guidance and assistance to employers and clients in the operation of an employment resource center;

• Performs employability assessment of economically disadvantaged clients to develop a plan of service to aid them in securing employment;

• Works with clients to identify and address barriers to employment;

• Provides career counseling;

• Assists job seekers with job search and resume development;

• Participates in curriculum development, facilitates workshops, and works with businesses and workforce partners in response to customer needs;

• Plans and participates in orientations and workforce related workshops;

• Identifies, recruits and develops job opportunities with employers to place program participants including job sites for community work experience and on-the-job training;

• Tracks, monitors, and reports on employment resource center resources, job leads and employment databases;

• Develops marketing and presentation materials for the business community, the public and other human service providers;

• Researches available grants and determines feasibility of acquisition of funds and appropriate projects for funding;

• Assists with writing grant applications and proposals for funding;

• Prepares required reports on federal, state and local grant performance outcomes;

• Oversees and coordinates a program or project;

• Assists the supervisor with duties that may include training, coaching, and reviewing the work of less experienced staff;

• Serves as policy expert in one or more program areas, providing guidance, direction, and information to other staff;

• Assist in the development of service strategies.

Required Knowledge Skills and Abilities

The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of basic human behavior and social problems;

• Knowledge of social, economic, health and cultural factors that can serve as barriers to employment;

• Knowledge of federal, state and local laws and policies governing public assistance and welfare reform;

• Ability to read, interpret and apply complex program policies and procedures;

• Ability to communicate effectively, both orally and in writing;

• Ability to make mathematical computations;

• Ability to schedule and manage workload sufficient to meet deadlines;

• Ability to use automated technology to establish and maintain case records;

• Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;

• Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;

• Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;

• Ability to maintain professional ethics related to confidentiality of client information;

• Ability to provide excellent customer service;

• Ability to work in a team environment;

• Ability to maintain flexibility.

• Ability to manage a complex caseload;

• Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information;

• Ability to use supportive counseling techniques to enhance and develop clients problem solving capabilities;

• Ability to identify clients in crisis and intervene to stabilize the situation;

• Ability to identify client issues needing referral to other human service providers (e.g., substance abuse, spousal abuse);

• Ability to lead and coach other professional level staff;

• Ability to develop and present training programs;

• Ability to conduct research to identify grant opportunities;

• Ability to develop presentations using automated technology.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelors degree plus two years of human services or related professional work experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check and child protective services check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Bachelors degree.
• At least one year of experience determining eligibility for Medicaid, SNAP, and/or other public assistance programs in the state of Virginia.
• Knowledge of federal, state and local laws governing Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief, and/or Refugee Cash Assistance programs and the ability to apply them correctly.
• At least one year of experience in using Virginia state systems; VaCMS, MMIS, and SPIDeR.
• Clear and concise oral and written communications skills.
• Excellent organizational and interpersonal skills.
• Ability to schedule and manage large workloads and the ability to meet stringent deadlines.
• Supervisory experience and/or experience reviewing the work of less experienced staff.
• Experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications; and the willingness to learn new applications and systems as needed.
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a face-paced, changing environment.
• Strong analytical, problem-solving and decision making capabilities.
• Team player with the ability to take initiative and work well independently.

PHYSICAL REQUIREMENTS:

Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. Visual acuity to review detailed drawings, plans and documents. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-JY1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.

• Human services
• Social work
• Sociology
• Psychology
• Criminal justice
• Other (related field)
• Other (non-related field)
• Not Applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".

05

How many years of full-time equivalent professional work experience do you have in human services or a related field? Note: "Human Services" is defined as work whose objective is to meet human needs and focuses on prevention and the remediation of problems. It is committed to improving the overall quality of life of the served populations.

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

06

How many years of full-time equivalent professional work experience do you have determining eligibility for Medicaid, SNAP, and/or other public assistance programs in the state of Virginia?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07

How many years of full-time equivalent supervisory experience and/or experience reviewing the work of less experienced staff do you have?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

Do you have at least one year of experience using any of the following human services case management systems? Check all that apply.

• Medicaid Management Information System (MMIS)
• Systems Partnering In a Demographic Repository (SPIDeR)
• Virginia Case Management System (VaCMS)
• None of the above

09

Are you proficient in any of the following Microsoft Office Suite applications? Check all that apply.

• Outlook (Composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments & meetings, managing tasks)
• Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes)
• PowerPoint (Creating a template and working with a design template; working with graphics, animation and multimedia; building interactive presentations using hyperlinks)
• Excel (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents; creating and modifying pivot tables; using formulas and links to other cells/worksheets)
• Teams (Creating and editing Teams channel posts; adding members to channels; knowledge of meeting controls such as recording, breakout rooms, screen sharing; understanding teams and SharePoint relationship; manage shared files and permissions)
• None of the above

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm