Human Resources Representative

The Human Resources Representative is responsible for supporting talent acquisition efforts across Morongo Casino Resort & Spa while providing administrative, HRIS, and clerical support to the Human Resources Department. This role plays a key part in sourcing, interviewing, and onboarding qualified candidates, maintaining accurate employee records, and ensuring the timely processing of personnel transactions. The Human Resources Representative builds strong relationships with internal stakeholders and ensures recruitment and HR processes are efficient, compliant, and aligned with the resort’s staffing needs and service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as a trusted Human Resources partner, maintaining confidentiality and professionalism in all interactions.
• Manages full-cycle recruitment activities, including sourcing, screening, interviewing, candidate communication, onboarding, and hiring event participation.
• Partners with hiring managers to identify staffing needs and coordinate recruitment efforts to ensure timely hiring.
• Coordinates pre-employment requirements, including background investigations, drug testing, licensing, and onboarding documentation.
• Processes and maintains employee information within the HRIS, including new hires, transfers, status changes, leaves of absence, and terminations.
• Maintains personnel files and electronic records by scanning, indexing, and organizing documentation in accordance with company policies and record retention requirements.
• Audits employee records and HR data to ensure accuracy, completeness, and compliance with company policies and regulatory requirements.
• Provides administrative and clerical support to the Human Resources Department, including data entry, filing, document preparation, record maintenance, and report generation.
• Responds to team member, applicant, and management inquiries regarding recruitment, HR processes, policies, and procedures while maintaining confidentiality.
• Provides front desk coverage as needed by greeting visitors, answering telephone calls, directing inquiries, and delivering exceptional customer service.
• Assists with scheduling interviews, orientations, meetings, training sessions, and other Human Resources activities.
• Supports HRIS updates, system testing, process improvements, and special projects to enhance departmental efficiency and data integrity.
• Remains informed of employment laws, regulations, and Human Resources best practices to support compliance and organizational objectives.
• Collaborates with Human Resources team members and other departments to promote a positive and service-oriented work environment.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but may provide guidance and support to team members and hiring managers.

QUALIFICATIONS:

• Maintains a high degree of professionalism and discretion in handling sensitive information.
• Experienced in the use of ATS platforms and Microsoft Office Suite.
• Strong multitasking and organizational skills with the ability to meet deadlines and manage competing priorities.
• Effective communication and public speaking skills, with the ability to engage candidates and internal stakeholders.
• Displays initiative, adaptability, and works well independently or as part of a collaborative team.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field preferred.
• Minimum of two (2) years of experience in an office environment, recruitment, talent acquisition, human resources, or a related administrative role.
• Familiarity with applicant tracking systems (ATS) and HRIS platforms (UKG Pro or similar) strongly preferred.

• Demonstrated ability to manage high-volume recruitment in a fast-paced, dynamic environment.
• Experience supporting recruitment for a hospitality, gaming, or resort environment is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively in person, by phone, and in group settings.
• Lifting and Carrying: Occasionally lifts documents, equipment, or supplies weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands to operate a computer, calculator, and other standard office equipment.
• Mobility: Occasionally moves throughout the property and between departments for meetings and operational support.
• Stationary Work: Frequently remains seated at a desk or computer workstation for extended periods.
• Tool Operation: Regular use of computers, software applications, and standard office equipment.
• Visual Acuity: Requires close vision, depth perception, and the ability to adjust focus while reviewing data and documents.
• Working Conditions: Regularly works in both office and casino environments, with exposure to moderate to high noise levels and a smoking environment

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.                                  

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.