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Human Resources Representative

The Panther Group

Bethlehem, PA

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JOB DETAILS
SALARY
$25.92
LOCATION
Bethlehem, PA
POSTED
30+ days ago

Human Resources Representative

Position Summary:
Our client has a need for  a Human Resources Representative to support complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes. In addition, identify process improvement opportunities, trends, develop and enhance internal standard operating procedures to provide valuable and thoughtful resolutions, independently manage work within established timeframes with a high degree of care, accuracy, and quality.

Responsibilities:
  • Answer calls with a smile in your voice while showing empathy where appropriate.
  • Be an active participant in the modernization of HR Service Delivery technology, including AI.
  • Participate in (and sometimes facilitate) ongoing training.
  • Perform complex HR administrative support work in the realm of Workday, Benefits, Talent Management, Talent Acquisition, and Colleague Relations.
  • Anticipate the further needs of a customer and provide thorough responses (email and telephone)
  • Collaborate and serve as a point of contact for the HR Centers of Excellence (COEs) and MyHR stakeholders for all new and existing work requests to drive successful execution of new and existing offerings.
  • Research and resolve complex colleagues’ questions, including Workday issues and transactions.
  • Take the initiative to utilize data and metrics to address customer pain points, recommend process improvements, and develop internal documentation/reports to ensure customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence.
  • Ensure standard operation procedures (SOPs) are continually reviewed with an eye on our colleague experience and simplicity with processes.
  • Partner with leadership to ensure maintenance and upgrading of the case management system, including KB.
  • Participate in the testing of system updates and enhancements.
  • Build colleague trust and display empathy by providing accurate information.
  • As needed, assist with Auditing MyHR work for accuracy, and tracking and maintaining processes that support the execution of our objectives and key results (OKRs) around customer satisfaction (CSAT), service level agreements (SLAs) and Quality.
  • Support the HR Transformation work by becoming involved in related projects.


Qualifications:
  • High School Diploma/GED required
  • One or more years of Contact Center and/or relevant experience is required; two years is preferred
  • A minimum of one year Human Resources experience
  • Consistently demonstrated high-quality quality assurance (QA), service level agreement (SLA), and customer satisfaction (CSAT) delivery and feedback. (required)
  • Built credibility with associates and are a valued partner to the Audit team and Team Leads and/or Manager
  • Proven ability to follow existing processes with superior attention to detail.
Pay Rate - up to $25.92 Depending on Experience



 

About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com