Human Resources Operations Manager

Job Summary

The Human Resources Operations Manager for Human Resources serves as a key operational and administrative leader within the Office of Human Resources. This position is responsible for overseeing departmental business operations, budget administration, purchasing activities, administrative support functions, front desk operations, and organizational coordination activities. The role works closely with HR leadership to ensure effective management of resources, exceptional customer service, and operational efficiency across the department.

This position also coordinates major departmental initiatives and employee engagement activities, including service awards programming, annual employee giving campaigns, website content management, and organizational reporting updates.

Knowledge, Skills, and Abilities

• Strong knowledge of business operations, budgeting, purchasing, and administrative management practices.
• Excellent organizational, project management, and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong customer service orientation and relationship-building skills.
• Proficiency with Microsoft Office Suite and web-based systems.

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Public Administration, or a related field and three (3) to five (5) years of progressively responsible administrative, business management, or operational experience.
• Experience with budgeting, purchasing, and event coordination.

OR

• An equivalent combination of education and work experience.

Preferred Qualifications

• Experience working in higher education or a complex organizational environment.
• Experience supporting Human Resources operations.
• Experience managing websites or updating web content.
• Experience coordinating employee engagement or recognition programs.

Compensation & Benefits

• Job Family - Human Resources Professional 4

• Market Range - 9 Salary Schedules

• While our salary ranges provide a compensation framework, initial offers typically do not fall at the top of the range. Salary offers are based on each candidate's qualifications, experience, and overall alignment with the position, while ensuring internal equity across the organization.

• For information on benefits, please visit Employee Benefits

Application Instructions and additional details

• Exempt positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
• Employment is contingent on a satisfactory background check

ETSU is an Equal Opportunity Employer

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution''s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position''s essential functions satisfactorily with or without reasonable accommodations.