Human Resources Manager

Manager of Human Resources

SERVPRO® Join a fast-paced, people-focused environment where your leadership, communication, and strategic HR expertise help drive organizational success. We're seeking a proactive and experienced Manager of Human Resources who thrives on building strong teams, supporting employee growth, and creating effective HR processes across multiple locations. If you enjoy solving complex challenges, improving workplace culture, and partnering with leadership to strengthen operations, this role may be a great fit.

Primary Responsibilities

Human Resources Leadership & Employee Relations

• Serve as the primary subject matter expert for all employee relations and HR matters across franchise locations
• Manage and resolve complex employee relations issues with professionalism and confidentiality
• Provide leadership and guidance regarding performance management, coaching, retention, disciplinary actions, and career development
• Contribute to 90-day and annual performance reviews for franchise employees
• Identify HR trends and recommend solutions that support operational and organizational objectives
• Interpret employment laws, company policies, and HR best practices while advising leadership and employees accordingly
• Track and administer FMLA requests and employee leave programs in compliance with company policy and applicable laws
• Support leadership with strategic HR planning and Human Capital Management initiatives

Recruiting, Onboarding & Employee Experience

• Lead all recruiting efforts through a comprehensive and proactive hiring program
• Participate in career fairs, networking events, and recruiting initiatives to attract top talent
• Coordinate and oversee onboarding for all new hires across office locations
• Ensure accurate completion and filing of onboarding documentation including W-4s, I-9s, direct deposit forms, and related records
• Maintain compliant and organized employee files and HR documentation
• Enhance the employee experience through engagement, development, and mentorship initiatives

Payroll, Benefits & HR Administration

• Oversee payroll accuracy including timecards, labor allocations, wage garnishments, per diem, and travel pay calculations
• Manage payroll-related processes and collaborate with Accounting to resolve payroll concerns
• Plan, direct, and supervise payroll administration and maintenance activities
• Maintain accurate commission tracking spreadsheets and commission calculations
• Oversee W-2 reconciliation and year-end payroll processing
• Respond to employee questions related to payroll, benefits, and HR policies
• Develop, implement, and manage employee benefits programs that support cost effectiveness, competitiveness, and employee equity
• Provide administrative HR support to senior leadership and franchise employees

Special Projects & Process Improvement

• Re-evaluate and enhance employee performance incentive programs
• Implement and oversee employee mentorship initiatives
• Develop video-based training materials for employee and vendor onboarding
• Improve recruiting processes for employees and subcontractors
• Assist with additional projects and operational initiatives as assigned

Requirements

Experience & Skill Set

• Minimum of 3–5 years of Human Resources experience preferred
• Strong knowledge of employee relations, recruiting, payroll, and HR compliance practices
• Ability to handle confidential and sensitive information with professionalism
• Excellent organizational, problem-solving, and communication skills
• Strong leadership and relationship-building abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Experience with HRIS, payroll systems, and Microsoft Office platforms preferred
• Strong attention to detail and process management skills
• Ability to travel between office locations as needed
• Restoration, construction, or service-industry experience preferred
• Ability to pass a background check subject to applicable law

Education

• Bachelor's degree in Human Resources, Business Administration, or related field preferred
• Equivalent experience will be considered

Compensation & Benefits

• SERVPRO® offers: competitive salary, comprehensive benefits package, career advancement opportunities, professional development and leadership growth, supportive and collaborative team environment, and more

Physical Demands & Work Environment

• Ability to work in a professional office environment with frequent computer and phone use
• Ability to sit, stand, walk, and occasionally lift office materials as needed
• Ability to travel between office locations and attend recruiting or networking events
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC in any manner whatsoever. All sample forms provided by SERVPRO Industries should be reviewed by the Franchise's attorney for compliance with federal, state, and local laws. All sample forms are provided for informational purposes only, and franchisees may choose whether or not to use them. Compensation: $60,000.00 - $70,000.00 per year