Human Resources Manager NEW

Human Resources Manager in Decatour, NV, United States for TELUS Digital

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Human Resources Manager

Req ID: Req_00184466_US

Location: Decatour, NV, United States

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Description

Position Overview:

The People & Culture (P&C) Manager will serve as the lead human resources partner supporting TELUS Digital's North American operations. Reporting to the P&C Director - North America, this role is responsible for executing human resources strategies and initiatives that align with broader organizational objectives across the U.S. and Canada while ensuring the unique needs of the U.S. business are effectively supported.

As a key member of the P&C leadership structure within TELUS Digital, the P&C Manager will partner closely with Operations leadership to drive organizational performance, employee engagement, compliance, and operational excellence. This position will oversee a team of P&C Business Partners and provide leadership, coaching, and direction to ensure consistent delivery of P&C programs, policies, and employee support services.

The successful candidate will bring a strong balance of strategic thinking and hands-on execution, with demonstrated experience leading P&C initiatives in fast-paced, high-volume environments. This role will play a key part in supporting organizational growth, strengthening employee relations, enhancing retention efforts, and fostering a positive, inclusive, and high-performing workplace culture.

Location: Las Vegas, NV (Onsite)

Specific Responsibilities May Include:

• Works closely with the P&C Director - North America and Operations leadership to execute human resources strategies that support TELUS Digital's North American operations
• Leads and develops a team of P&C Business Partners, ensuring effective P&C partnership, employee support, and operational excellence across assigned client groups
• Oversees core P&C functions including employee relations, workers' compensation, leave management, and HR compliance, while collaborating closely with Payroll and Benefits teams to support accurate payroll processing, benefits administration, and effective communication of employee programs and policies.,
• Partners with Operations leadership to support organizational change, succession planning, talent development, and initiatives that drive engagement, retention, and performance
• Advises leaders on employee relations matters, performance management, organizational effectiveness, policy interpretation, and risk mitigation
• Utilizes HR metrics, trends, and employee feedback to provide recommendations that support business objectives and improve engagement and retention
• Maintains and updates HR policies, procedures, and practices to ensure alignment with company practices and compliance with federal, state, and local employment laws
• Drives consistency, accountability, and high levels of performance across HR programs and practices

Required Experience, Skills & Competencies:

• Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent education and experience may be considered
• 6-10 years of progressively responsible Human Resources experience, including employee relations, and HR operations
• Minimum of 2 years of leadership experience managing HR professionals or HR Business Partner teams
• Strong knowledge of U.S. employment laws and HR compliance requirements
• Ability to partner with business leaders and support organizational change in a fast-paced environment
• Proven track record of supporting strong team member engagement and retention initiatives
• Excellent verbal and written communication skills with the ability to build credibility and relationships at all levels of the organization
• Strong analytical and problem-solving skills with the ability to interpret data and provide actionable business recommendations
• Demonstrated ability to balance strategic initiatives with day-to-day operational execution
• Ability to drive high levels of performance, accountability, and engagement across HR and Operations teams
• Ability to act as a trusted HR partner to the business while maintaining confidentiality and professionalism

Preferred Experience, Skills & Competencies:

• Master''s Degree in Human Resources Management or related field
• PHR/SPHR certification
• Experience and/or knowledge of payroll and benefits administration
• Experience and/or knowledge of a Contact/Call Center work environment
• Workday or other HRMS software experience

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

In order to be considered for a transfer to another role, campaign or position, Team Member must:

• Meet all requirements listed on the Job Description

• Have been in their current role for a minimum of six (6) months

• Have no active Hint 2 or 3

• Be meeting or exceeding performance requirements

About Company:

TELUS Digital is the customer experience transformation partner to the world''s most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant''s qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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