Human Resources Manager

Goodwill Industries of Greater Cleveland and East Central Ohio is seeking an HR Manager to help lead their team. This role would provide Human Resources expertise and support to employees and management in all Human Resources areas, including performance management, employee development, employee relations, and talent acquisition. This role provides leadership and direction to Human Resources Supervisors and Human Resources Generalists while ensuring alignment with organizational strategy, compliance standards, employee engagement initiatives, and operational excellence.

Essential Functions:

1. Serve as a strategic HR partner to leadership across departments by advising on employee relations, workforce planning, organizational effectiveness, talent development, succession planning, and change management initiatives.
2. Develop, mentor, and hold direct reports accountable for performance, professional growth, customer service standards, and achievement of departmental goals.
3. Lead and support employee relations for Goodwill Administration and Mission (C&A and Compass), including conducting investigations, ensuring proper procedures are followed regarding disciplinary actions, terminations, performance appraisals, etc.
4. Ensure direct reports maintain accurate documentation, timely follow-up, and high-quality customer support for all levels of leadership in the agency.
5. Oversee and support HR operational functions, including onboarding, unemployment, employee relations, HRIS (UKG) & GII reporting processes.
6. In partnership with the VP, ensures agency compliance with agency HR policies, procedures, federal and state employment laws, including EEO, ACA, COBRA, FSLA, ADA, and FMLA. Support HR data analysis efforts to ensure compliance with federal and state employment laws, organizational standards, and applicable CARF and GII requirements.
7. Lead all unemployment (claims) processing and attend unemployment hearings, as required.
8. Responsible for ensuring a safe environment for direct reports and leading the team in following established safety policies and guidelines. Takes a proactive role and serves as a role model in following safety policies and procedures. Provides support, empowers, and provides reinforcement to staff in addressing identified safety concerns.
9. Perform additional duties and special projects as assigned.

Basic Requirements:

• Master's Degree in Human Resources, Business Administration, or related field.
• PHR/SPHR or SHRM-CP/SCP certification required. Must have a valid driver's license and automotive insurance, and provide proof of valid automotive insurance.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.