Join Our Team
Are you passionate about people, organization, and building great teams? We’re looking for a proactive and hands-on Human Resources Generalist to support our growing multi-location retail network.
This position is based in Syosset, NY, supporting 11 The UPS Store locations across Long Island and NYC, and one newly opened Hand & Stone Spa location in Brooklyn. You’ll play a critical role in recruitment, employee relations, and HR compliance, helping to foster a positive, people-first culture in a fast-paced retail environment.
What You’ll Do
Recruiting & Talent Acquisition: Manage full-cycle recruiting — post positions, screen applicants, schedule interviews, and onboard top talent for multiple locations.
Onboarding & Training: Coordinate background checks, new-hire documentation, and system setup. Partner with Training & Development to ensure smooth orientation and 30/60/90-day follow-ups.
Employee Relations & Compliance: Serve as the first point of contact for HR questions, support investigations, and ensure compliance with federal, state, and local employment laws (EEO, FMLA, ADA, NYS labor).
Payroll & Benefits Administration: Collaborate with Office Manager to process payroll updates, manage benefits enrollment, and maintain accurate attendance and PTO records.
Performance Management: Support annual and quarterly evaluations, document coaching and improvement plans, and track recognition and incentive programs.
HR Data & Reporting: Maintain digital personnel files, generate reports for turnover and retention, and help implement workforce management tools.
Culture & Engagement: Plan employee events, milestone recognitions, and internal communications that reinforce teamwork, respect, and accountability.
Why You’ll Love Working Here
Competitive salary with clear opportunities for growth
Health, dental, and vision insurance
Paid time off, holidays, and sick time
Employee discounts and performance incentives
Professional development and leadership training
Positive, people-focused culture that values communication and collaboration
Locally owned and operated franchise network.
What We’re Looking For
Bachelor’s degree in Human Resources, Business, or a related field preferred
3–5 years of progressive HR or recruiting experience (multi-unit retail or service environment strongly preferred)
Strong understanding of HR laws, regulations, and best practices
Excellent communication, problem-solving, and organizational skills
Ability to manage multiple priorities with discretion and confidentiality
Proficiency in Google Workspace, Microsoft Office, HRIS, and recruiting platforms
PHR or SHRM-CP certification a plus
Must be able to work on-site in Syosset, NY with occasional travel (approx. 25%)
Compensation: $55,000 and up (based on experience)
Job Type: Full-time
We are an equal opportunity employer committed to diversity, inclusion, and creating a respectful workplace where all employees can thrive.
THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.