Human Resources Business Partner, Field Operations (Jacksonville, FL)

Fcp Euro

Jacksonville, FL

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JOB DETAILS

SKILLS

Alliance/Partner Management, Background Investigation, Best Practices, Business Growth, Business Skills, Calibration, Change Management, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Dental Insurance, Documentation, Employee Orientation, Employee Relations, Employment Law, Euro, Health Plan, Human Resources, Human Resources Processes, Human Resources Strategy, Leadership, Logistics, Manufacturing, Onboarding, Operational Communications, Operational Strategy, Organizational Development/Management, Parts Sales, Performance Management, Process Improvement, Quality Management, Quality Metrics, Retail, Risk Analysis, Staff Development, Staff Requirements, Succession Planning, Team Building, Team Lead/Manager, Team Player, Vision Plan, Workforce Planning

LOCATION

Jacksonville, FL

POSTED

1 day ago

Human Resources Business Partner, Field Operations (Jacksonville, FL)
Build Great Teams. Strengthen Leaders. Improve the Employee Experience.

Reporting directly to the Chief Human Resources Officer (CHRO), the Human Resources Business Partner serves as the senior HR leaderfor an assigned region and the primary people partner to the General Manager and site leadership team. At FCP Euro, we believe employees experience the company primarily through their managers, supported by the systems, programs, and policies that enable their success. As a result, this role is centered on partnering with leaders where the work happens: coaching managers, strengthening hiring and onboarding, developing teams, and creating an environment where employees can do their best work.

Based onsite in Jacksonville, Florida, this is a unique opportunity to join one of FCP Euro's newest operations at the very beginning, working alongside a newly hired General Manager as one of the first leaders in the region. Together, you'll help build the team, shape the culture, establish an exceptional employee experience from the ground up, and support both the day-to-day operation and the long-term success of the business. This role blends strategic business partnership with hands-on operational leadership. You'll remain closely connected to the business by leading key portions of the employee lifecycle within your region while helping build enterprise HR programs, processes, and systems that strengthen consistency, scalability, and the employee experience across every FCP Euro location.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Accountabilities

Build Trusted Partnerships

Become a trusted advisor to the General Manager and site leadership team by helping solve business challenges through people. You will:

Build strong relationships with leaders and employees through regular visibility within the operation.
Coach leaders on employee relations, performance management, organizational effectiveness, leadership development, and change management.
Identify organizational risks and opportunities before they become larger business challenges.
Support workforce planning, succession planning, organizational design, and talent discussions.
Translate workforce trends, employee feedback, and operational observations into practical recommendations that improve engagement, retention, productivity, and organizational health.
Partner with leaders to strengthen management capability while creating a positive and consistent employee experience.

Attract & Integrate Great Talent

Own the regional hourly talent lifecycle from workforce planning through Day One. You will:

Partner with hiring managers to identify staffing needs and improve hiring quality.
Participate in interviews and coach hiring managers to make better hiring decisions.
Lead the post-offer process, including background checks, employment documentation, scheduling, candidate communication, and pre-employment requirements.
Coordinate and facilitate new hire orientation.
Ensure every employee completes FCP Euro's enterprise onboarding experience before transitioning into role-specific onboarding with the business.
Monitor onboarding effectiveness and continuously improve the first 90-day employee experience to help new employees feel welcomed, prepared, and connected.

Develop Leaders & Strengthen Teams

Great employee experiences begin with great leaders. You will:

Coach leaders through difficult conversations, performance challenges, employee development, and organizational change.
Improve the quality of feedback, coaching, recognition, accountability, and communication throughout the operation.
Conduct organizational listening and stay conversations to identify improvement opportunities before issues escalate.
Facilitate talent reviews, calibration discussions, and succession planning.
Help leaders build stronger, healthier, and more engaged teams capable of delivering exceptional employee experiences independently.

Build the Future of HR

While your primary responsibility is supporting your assigned region, you'll also help shape how Human Resources operates across FCP Euro. You will:

Partner with the HR team to improve enterprise programs, processes, and systems.
Pilot and implement new HR initiatives across multiple locations.
Share best practices and lessons learned across regions.
Simplify HR processes while improving consistency, scalability, and the employee experience.
Contribute to initiatives that strengthen recruiting, onboarding, engagement, leadership development, performance management, compliance, and organizational effectiveness.

What Success Looks Like

Success in this role isn't measured by the number of HR transactions completed or employee relations cases closed. It's measured by the quality of the employee experience, the strength of the leaders you help build, and the business outcomes those efforts create. Success means:

Leaders actively seek your partnership before making important people decisions.
Managers become stronger, more confident, and increasingly self-sufficient people leaders.
Employees feel welcomed, supported, and connected from their first interaction with FCP Euro.
Hiring decisions improve because leaders consistently hire better talent.
Employee concerns are identified early and addressed before they become larger organizational issues.
Teams become healthier, more engaged, and more productive.
HR programs become simpler, more scalable, and easier for leaders to execute.
Employees across every FCP Euro location experience the same high standards of leadership, support, and culture.
Strong employee experiences contribute to stronger customer experiences and better business performance.

What You'll Bring

Experience partnering with operational leaders in fast-paced environments.
Strong employee relations, leadership coaching, and organizational development experience.
Experience supporting hourly and non-exempt workforces.
Experience leading hourly recruiting and onboarding from offer acceptance through Day One.
Knowledge of employment law and HR best practices.
Excellent judgment, communication, facilitation, and relationship-building skills.
Strong business acumen with the ability to balance operational execution and strategic thinking.
A continuous improvement mindset with the ability to simplify processes and improve employee experiences.

Experience supporting distribution, fulfillment, manufacturing, retail, logistics, or similarly fast-paced operational environments is strongly preferred.

Why FCP Euro

FCP Euro is a high-growth company with an ambitious vision for the future and a culture built on continuous improvement, accountability, and developing great people. As we expand our operations and invest in the next stage of our growth, we're equally committed to building an organization where exceptional leaders, engaged employees, and outstanding customer experiences reinforce one another.

Human Resources plays a strategic role in that journey. Our team partners closely with business leaders to solve meaningful challenges, build organizational capability, and create scalable people practices that enable long-term success. You'll have the opportunity to make a visible impact, help shape a growing organization, and build something lasting alongside a collaborative team that values curiosity, ownership, and continuous learning. If you're energized by building teams, developing leaders, and helping a growing business reach its full potential, we'd love to meet you.

Benefits and Perks

Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
401 (k) with Company deposit and match.
Discounted prices on our catalog of European car parts!

Human Resources Business Partner, Field Operations (Jacksonville, FL)

Fcp Euro

Jacksonville, FL

About the Company

Fcp Euro

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