Human Resources and Talent Coordinator

At Chick-fil-A, leadership is more than a title—it’s an opportunity to influence, serve, and create meaningful impact every day. As a leader, you’ll work directly with an independent Owner/Operator, gaining hands-on experience that develops your ability to guide teams, drive excellence, and cultivate a culture rooted in service. Our leaders are the heartbeat of the restaurant, setting the standard for hospitality, operational excellence, and guest experience. Through intentional development, accountability, and a commitment to serving others, you’ll inspire your team to deliver signature Chick-fil-A service and food while building skills that extend far beyond the restaurant.

The Human Resources (HR) Coordinator supports daily HR functions within a fast-paced food service environment. This role assists with recruitment, onboarding, Team Member relations, training coordination, and compliance with labor laws and food service regulations. The HR Coordinator plays a key role in maintaining a positive, care culture and ensuring Chick-fil-A Team Members are supported throughout their employment lifecycle.

Recruitment & Staffing (30%)

• Coordinate full-cycle recruiting for hourly restaurant positions (e.g., Team Members, Team Leads, Trainers, Shift Manager, Assistant Directors, and Directors for Front-of-House and Back-of-House positions as well as administrative positions as needed).
• Post job openings, screen applications and resumes, and schedule interviews (virtual or onsite).
• Collaborate with Operations Directors to meet staffing needs during various seasons of the business (e.g., peak, off-peak).
• Maintain applicant tracking systems and candidate records for accuracy and proper record keeping.

Onboarding & Training (10%)

• Facilitate new hire orientation and onboarding processes.
• Ensure completion of required hiring documentation (I-9, W-4, WOTC, Food Handler’s Certificates, etc.).
• Order company-issued uniforms for all new hires.

Employee Relations (10%)

• Serve as a point of contact for Team Member questions regarding policies, payroll, and benefits.
• Support conflict resolution and disciplinary processes under the supervision of the Talent Director or Executive Director of Operations.
• Promote a positive and inclusive care culture in collaboration with the restaurant’s Chaplain.

Human Resources Administration (20%)

• Maintain accurate Team Member records and Human Resource databases.
• Assist with payroll processing, uniform deductions, tips from delivery, mileage reimbursement, administrative hours, and timekeeping audits.
• Track attendance, turnover, and other Human Resources metrics.
• Support performance review processes to foster a care culture throughout the organization.
• Support retention strategies to reduce turnover.

Operations, Compliance & Safety (20%)

• Serve in Operations to cover Team Member shifts in the Front-of-House and Back-of House.
• Ensure compliance with federal, state, and local labor laws, including wage and hour regulations.
• Assist in maintaining compliance with health, safety, and food handling regulations.
• Support workplace safety initiatives and incident reporting as needed.

Core Values of a Leader

Servant Leadership – Puts the needs of the team and guests first

Integrity – Does the right thing, even when no one is watching

Accountability – Takes ownership of results, decisions, and mistakes

Humility – Leads with confidence while remaining teachable

Excellence – Pursues high standards in every detail

Consistency – Shows up dependable, steady, and reliable

Empathy – Understands and cares about the experiences of others

Respect – Values every individual and fosters dignity in the workplace

Growth Mindset – Seeks continuous improvement personally and for the team

Courage – Has difficult conversations and makes tough decisions when necessary

Positivity – Sets an encouraging tone, especially under pressure

Vision – Thinks beyond today and leads with long-term impact in mind

Team Development – Invests intentionally in coaching and building others

Resilience – Stays focused and solutions-oriented during challenges

Benefits

• A fun, team-oriented work environment where you can positively influence others.
• Typical Work Schedule: 9:00 AM - 4:00 PM, Monday through Saturday. Flexible scheduling depending on business needs (and closed on Sundays, Thanksgiving Day, and Christmas Day).
• Learn first-hand from experienced colleagues and team members.
• Growth and development opportunities to help you reach your personal and professional goals.
• Scholarship opportunities for college students.

Qualifications

• Minimum of 1-3 years of experience in talent development or Human Resources, ideally in a multi-unit or high-volume hospitality/restaurant environment.
• Proven experience designing and implementing scalable recruitment, project, or leadership development programs.
• Strong coaching, communication, and influencing skills.
• Ability to think strategically while executing tactically across multiple initiatives.
• Excellent analytical, problem-solving, and project management abilities.
• Demonstrated ability to lead change and foster a high-performance care culture.

Requirements 

• High School Diploma or equivalent
• Must possess a valid state driver’s license with proof of liability insurance and a clean driving record (or no accidents in the last three (3) years)
• Serve Safe Food Handler’s Certification or state-certified equivalent

Preferred Qualifications

• Associate’s degree in Business, Human Resources, Organizational Development, or related field
• Previous Chick-fil-A, food service, or full service restaurant experience
• Bilingual in English and Spanish

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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