Role: HSSP Senior Program Manager ORD
Reports to: Senior Director, HSSP-ODR
Program: 1307-HSS MHSA
Department: Integrated Care
Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013
Setting: Not 100% onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Exempt/Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Job Description Summary:
The Senior Program Manager, Housing Support Services Program (HSSP) ODR (Office of Diversion and Reentry) will oversee the HSSP ODR Project-Based Buildings including clinical services provided to justice-involved population. HSSP is a specialized program that provides comprehensive and intensive field-based community mental health services designed to meet the unique needs of individuals in Permanent Supportive Housing (PSH) who are formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). The Senior Program Manager will monitor and ensure the team of clinicians provides high-quality services that meet or exceed required contract, funder, and agency standards. The Senior Program Manager will provide administrative and clinical supervision for direct practice clinicians, if applicable. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs.
Job Description Essential Duties and Responsibilities:
In collaboration with the Leadership team of HSSP, monitor all administrative aspects of agency's Department of Mental Health (DMH) contracted HSSP, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner
Complete required reporting to funders as outlined by contract requirements
Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
Provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards, if applicable
Provide individual and team supervision, support, and performance evaluations for all assigned staff
Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts
Ensure adherence to funding source contract and performance standards
Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
Effectively represent agency at funding partner or collaborative meetings
Maintain caseload of up to 10, if applicable
Provide Clinical Intern onboarding, training, support, and supervision as needed
Provide training and support to peers as needed
Support crisis management needs such as risk assessments and psychiatric hospitalization applications. Participate in on call rotation calendar for overnight and weekend After Hours Emergency Line.
Job Description Qualifications:
Master's degree in Social Work, Psychology, or a related field of study from an accredited university.
Valid registration and licensure with the California Board of Behavioral Sciences.
Outstanding clinical review skills
Must have at least 1000 clinical hours accrued towards licensure.
Strong training, project management, and team-building skills
Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
Knowledge of trauma informed services, housing first and harm reduction methodologies.
Experience providing administrative and clinical supervision
Experience working with people living with mental illness and/or substance abuse
Contract and quality assurance experience
Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications
Job Description Preferred Qualifications:
DMH experience
Crisis assessment/management experience
Job Description Work Environment:
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks