Role: HSSP Program Manager ODRReports to: Senior Director, HSSP-ODRProgram: 1307-HSS MHSADepartment: Integrated CareLocation: Harvest Residences 5506 South Duarte Street, Los Angeles 90058Setting: Not 100% OnsiteSchedule: Monday- Friday, 8:00am- 4:30pmStatus: Full-time/Non-Exempt/Non-ManagementBenefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.Openings: 1
Summary:The Program Manager, Housing Support Services Program will oversee the HSSP ODR Project-Based Buildings including clinical services provided to justice-involved population. HSSP is a specialized program that provides comprehensive and intensive field-based community mental health services designed to meet the unique needs of individuals in Permanent Supportive Housing (PSH) who are formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). The Program Manager will monitor and ensure the team of clinicians provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will provide administrative and clinical supervision for direct practice clinicians, if applicable. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs.
Essential Duties and Responsibilities:In collaboration with the Leadership team of HSSP, monitor all administrative aspects of agency's Department of Mental Health (DMH) contracted HSSP, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner
Complete required reporting to funders as outlined by contract requirementsEnsure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databasesProvide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards, if applicableProvide individual and team supervision, support, and performance evaluations for all assigned staffAssist in recruitment, selection, training, supervision, and evaluation of direct service staffCollaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contractsEnsure adherence to funding source contract and performance standardsMaintain a current, thorough knowledge of community resources and utilize these to provide services to clientsEffectively represent agency at funding partner or collaborative meetingsMaintain caseload of up to 10, if applicableProvide Intern training, support, and supervision as neededProvide training and support to peers as neededSupport crisis management needs such as, risk assessments and psychiatric hospitalization applicationsAssist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line.
Qualifications:
Master's degree in Social Work, Psychology, or a related field of study from an accredited university.Valid registration or licensure with the California Board of Behavioral Sciences.Outstanding clinical review skillsStrong training, project management, and team-building skillsAble to behave with sensitivity, tact, politeness and responsiveness with staff and clientsDetail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skillsKnowledge of trauma informed services, housing first and harm reduction methodologies.Experience providing administrative and clinical supervisionExperience working with people living with mental illness and/or substance abuseContract and quality assurance experienceProficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications
Preferred Qualifications:
DMH experienceCrisis assessment/management experience
Work Environment:
Combination of field and office environmentRegularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist, and sit throughout the day