HR Service Center Representative - Junior

TalentBurst, Inc.

Framingham, MA(remote)

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JOB DETAILS

SALARY

$22–$22 Per Hour

SKILLS

Accounting Standards and Regulations, Business Support, Candidate Sourcing, Case Management, Communication Skills, Computer Software, Corporate Policies, Customer Escalations, Customer Support/Service, Distribution Services, Documentation, ERISA (Employee Retirement Income Security Act of 1974), Federal Laws and Regulations, Financial Reporting, Follow Through, HRIS/HRMS, Human Resources, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Programming Languages, Resource Utilization, ServiceNow, State Laws and Regulations, Time Management, Transaction Processing/Management

LOCATION

Framingham, MA(remote)

POSTED

3 days ago

Title: HR Service Center Representative - Junior
Location: Framingham, MA 01701
Duration: 6 Months Contract
Pay: $22.00/Hour on W2

HM Notes:
-9-5pm shift with the majority of the day on the phone
-It's a plus if these candidates have previous workday or ServiceNow experience
-The team tends to look for folks with some HR or a want to go into more of an HR role
-Not a temp to perm role, but the team would like to target convertible talent

Remote work environment with potential for in office days.

JOB SUMMARY
Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with organization, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system. Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting a good level of customer service. Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution.

Duties and Responsibilities
" Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).
" Assists Associates and Managers navigating through HR systems.
" Document summary details of calls and processing in case management system.
" Escalates/partners on complex issues as required.
" Complies with all business, state, city, and federal regulations including ERISA and legislative Sick Policies.
" Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
" Cross-trains to support business needs.
" Performs accurate and timely processing of HR transactions in HCM system.
" Performs special projects as assigned.
" Primary contact for HR Regional Office and Distribution Center HR administrators.
" Responds to email inquiries.

Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).
High School Diploma or equivalent experience
Bachelors preferred

Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).
" Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation
" Ability to multi-task and work in a fast-paced environment
" Strong communication, organizational and interpersonal skills
" Exceptional customer service and follow-through skills
" Ability to maintain confidentiality and apply privacy requirements.
" Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
" Knowledge of HR policies, procedures, and systems
" Experience with handling difficult callers/situations
" Experience working on a team, and remaining flexible
" Knowledge retention and recall
" Self-sufficient utilization of resources
" Ability to work under pressure

Minimum experience required to perform this job.
1-2 years of related experience preferred

List specific jobs which could prepare an individual for this job.
" HR Representative in a large, fast paced service environment

#TB_EN
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

About the Company

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2002

WEBSITE

http://www.talentburst.com/