HR Service Center Representative

HR Service Center Representative

Location: Framingham, MA

Onsite Flexibility: Remote (local candidates may have occasional in-office days)

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Start: June 29, 2026
• Pay Rate: $22.00 / Hour (USD)
• Shift / Schedule: 9:00 AM 5:00 PM (Days, First Shift); 36.25 hours per week
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with organization, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system. Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting a good level of customer service. Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution.

Key Responsibilities

• Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).
• Assists Associates and Managers navigating through HR systems.
• Document summary details of calls and processing in case management system.
• Escalates/partners on complex issues as required.
• Complies with all business, state, city, and federal regulations including ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Cross-trains to support business needs.
• Performs accurate and timely processing of HR transactions in HCM system.
• Performs special projects as assigned.
• Primary contact for HR Regional Office and Distribution Center HR administrators.
• Responds to email inquiries.

Required Skills

• Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience with handling difficult callers/situations
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure

Preferred Skills

• Previous Workday or ServiceNow experience
• Background in HR or interest in pursuing a broader HR role

Education Requirements

• High School Diploma or equivalent experience (required)
• Bachelor's degree (preferred)

Required Experience

• 1 2 years of related experience preferred
• HR Representative in a large, fast-paced service environment

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

Fortune 500 leader in off-price apparel and home fashion with over 4,500 global stores.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-07216

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