HR Representative

• Knowledge of Human Resource practices with the desire for further professional development within the field
• Demonstrated critical thinking and problem-solving skills using business acumen including the ability to use sound judgment to solve complex situations
• Ability to communicate professionally and effectively in oral and written form to ensure consistency through communications
• Effective time management skills and the ability to organize and prioritize workload, meet deadlines and work with minimal supervision
• Must have a strong attention to detail and follow up skills, including setting appropriate timelines for deliverables
• Excellent computer skills (Microsoft Office, PayEntry Systems)
• Demonstrated ability to develop positive working relationships and maintain a respectful work environment
• Ability to handle difficult conversations in a professional and respectful manner
• Strong customer service skills including the ability to respond to issues and concerns tactfully and professionally; and maintain composure under pressure
• Ability to establish trust and maintain strict confidentiality
• Ability to handle stress and stressful situations

Required Education & Experience:

• Bachelor’s Degree, preferably in Human Resources or Business Management (Not Required)
• Minimum two years of experience in a human resources role, preferably as a Generalist
• Or, an equivalent combination of education and experience sufficient to successfully perform the duties of the position

Essential Job Duties:

• Supervises and guides the day-to-day Human Resource functions by understanding and managing employee workflow, evaluating work performance (metrics and data analysis), and providing guidance and work direction to Human Resources staff. This includes conducting performance evaluations, coaching, and counseling employees.
• Collaborates with Talent Acquisition Manager on the office recruitment and talent acquisition process, which includes conducting in-person interviews, reference checks, and hiring ofqualified office job applicants, and understanding skills and competencies required for openings.
• Manages projects/process improvement, including applying change management experience to facilitate movement to new levels of quality and employee engagement.This includes identifying, training and mentoring employees on processes, programs, and program functionality; and developing procedures, guidelines, and documentation. Helps maintain data integrity in systems by running reports and analyzing data.
  • Identifies and understands issues, problems, and opportunities.
  • Strong utilization of interpersonal skills to accomplish project goals.
  • Makes recommendations for process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy. This includes ensuring all recommendations reflect best practices and remain in compliance with applicable employment rules and regulations.
• Understands the total recruitment function to provide support and assistance with interviews, reference checks and new hire documentation as needed.
• Supports the benefits administration function:
  • Participation in open enrollment planning
  • Support and back-up to HR/Benefits Generalist with:
    • Conducting new hire benefits orientation
    • Reconciliation of benefit invoices
    • COBRA administration
    • Unemployment
    • Serves as a resource to employees on all benefit-related questions.
• Manages leave of absence program(s) by effectively interpreting federal and state regulations and insurance and internal policies as they relate to FMLA, ADA, and applicable short-term and long-term disability plans. This includes managing pregnancy processes and protocols for both field and office staff and managing leaves that run concurrently.
• Assists supervisor with Workers’ Compensation administration by creating and monitoring incident reports, completing wage statement requests, and updating documentation. Will also be responsible for completing FROI in HR Director’s absence.
• Performance Management: Coaches, counsels, and provides guidance to field employees and provides assistance to the HR director with office staff issues to improve performance, set, meet, and exceed expectations, and maintain a positive, respectful work culture and environment.
• Develops/updates and supports HR staff to conduct new hire orientations.
• Manage the day-to-day functions of the drug-free workplace and drug testing program to include troubleshooting issues with drug testing vendor and appropriately escalating any significant issues.
• Manages compliance reporting to include annual reporting and tracking: New Hire Reporting, OIG, TrakPortal, Sanction Search, Indeed, LDH Adverse Actions and related reports as required by Federal and State regulations, requests for information, handling payroll history requests and other miscellaneous governmental and general HR information requests.
• Generating internal documents such as offer letters for non-exempt staff, comprehensive action forms (CAFs), field employee counseling statements, job descriptions and various ad hoc reports.
• Maintains awareness of current trends in HR with a focus on compliance and service delivery and support; and supports the application of key concepts.