HR Program Manager Glendale CC

The HR Program Manager for Employee Support Services at Glendale Community College provides strategic and operational leadership in employee relations, ensuring alignment with institutional goals and compliance requirements. This role oversees the daily operations of the Employee Support Services Department, including supervision of two classified staff, and serves as a key advisor to managers, supervisors, employees, and executives on complex HR matters.

The position manages issues related to employee performance, separations, leave administration, ADA, discrimination, and harassment concerns, and general HR inquiries. It is responsible for establishing and maintaining effective workflows, ensuring service quality, and preparing reports to support institutional decision-making. With deep knowledge of HR policies, procedures, and legal requirements, the HR Program Manager offers consultative guidance to promote equitable, compliant, and proactive HR practices across the college. The role plays a vital part in fostering a supportive workplace environment and advancing organizational effectiveness.

Essential Functions

• 25% - Develop and lead the Employee Support Services team by ensuring alignment with business goals, fostering effective team performance, and delivering high-quality service. Plan, organize, assign, and oversee the work of the Employee Support Services team to evaluate their performance and ensure effective teamwork.
• 25% - Oversee high-risk and complex cases, ensuring fair, consistent, and lawful resolution processes. Lead and/or recommend staff selection, deliver training programs on employee relations topics such as harassment prevention, conflict resolution, and workplace ethics. Partner with legal counsel as needed on sensitive or escalated issues.
• 20% - Advise and coach senior leaders and managers on handling sensitive employee issues and fostering a positive work environment. Engage in high-level planning and play an active role in key decision-making processes to align with employee relations services. Ensure compliance with applicable regulations, policies, requirements, and/or standards. Adhere to labor laws, MCCCD policies, and regulatory requirements (e.g., FMLA, ADA, EEO).
• 15% - Manage program budgets and expenditures, monitor workplace climate, recommend to senior leadership strategies to improve morale, reduce turnover, and identify and implement solutions for root-cause issues impacting the organization.
• 15% - Serve as acting HR Director in their absence, ensuring continuity of leadership, decision-making, and other duties as assigned.