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HR Operations Consultant

First Horizon Bank

Charlotte, NC

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JOB DETAILS
SKILLS
Accounts Receivable, Banking Services, Brokerage, Business Administration, Capital Markets, Commercial Banking, Communication Skills, Consulting, Cross-Functional, Data Quality, Employment Law, Establish Priorities, Event Management, Finance, Financial Services, Fixed Income Investments, HRIS/HRMS, Knowledge Management, Leadership, Microsoft Office, Monitor Regulations, Mortgage, Onboarding, Operational Audit, Oracle, Organizational Development/Management, Presentation/Verbal Skills, Private Banking, Process Improvement, Progress Reports, Project Execution, Project Management Professional (PMP), Project Tracking, Project/Program Management, Reporting Dashboards, Resource Management, Retail, Risk, Risk Management, Service Level Agreement (SLA), Small Business, Standard Operating Procedures (SOP), Wealth Management, Writing Skills
LOCATION
Charlotte, NC
POSTED
Today
Location: On site at location listed in job posting.

POSITION SUMMARY:

The HR Operations Consultant owns the operational infrastructure of EWG-driving project execution, case intake and triage, policy governance, and operational reporting across both HR Risk and Associate Relations. This role requires independent judgment, comfort with ambiguity, and the ability to build structure where none exists. It is an ownership role, not a support role.


ESSENTIAL FUNCTIONS:
  • Own the EWG project portfolio: lead planning and execution of cross-functional initiatives including system implementations, process transformation, and organizational change efforts; maintain program-level reporting on progress, risks, and resource needs
  • Run case intake and triage operations: assess incoming cases on severity, complexity, and expertise required; route to the appropriate Risk Consultant, AR Consultant, or external partner; design and refine the triage framework, escalation protocols, and SLA expectations
  • Drive the policy governance lifecycle: In partnership with the Sr. HR Risk & Governance Consultant, maintain the enterprise HR Risk policy library; manage the full review cycle from scheduling through SME review, redlines, and final sign-off by the Sr. HR Risk Partner; monitor regulatory developments and bring recommendations for updates
  • Build and maintain operational dashboards on case volumes, cycle times, capacity, and SLA adherence; own HRIS data integrity for the function and serve as the primary liaison during system transitions
  • Assist in implementing the operating model and governance routines; monitor progress against priorities, flag risks/dependencies, and recommend adjustments
  • Lead SOP development and process improvement: identify bottlenecks, design workflow improvements, and codify institutional knowledge into scalable, repeatable processes
  • Own knowledge management, onboarding for new team members and consultants, and coordination of team events and training


QUALIFICATIONS:

Required
  • Bachelor's degree in HR, Business Administration, Organizational Development, or related field, or equivalent experience
  • 3-5 years of progressive experience in HR operations, program/project management, or operational leadership
  • Proven ability to manage complex projects with minimal oversight and build processes in environments without established infrastructure
  • Strong judgment on case routing, prioritization, and resource allocation decisions
  • Advanced proficiency with HRIS platforms and Microsoft Office Suite; outstanding written and verbal communication skills
  • Experience in a regulated industry, preferably financial services; absolute discretion with confidential information

Preferred
  • PMP, PgMP, or equivalent certification; experience with Oracle HCM or comparable HRIS implementations
  • Working knowledge of employment law, HR compliance, or risk management; experience leading organizational transformation
  • Master's degree in a relevant discipline


About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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About the Company

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First Horizon Bank