HR/Office Manager

The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally. Pro-Serv Food Equipment is a fast-growing, family-owned commercial service company that values: Accountability.

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance

Job Posting: HR / Office Manager


Company: Pro-Serv Food Equipment
Location: New Bern NC
Type: Full-Time
Reports To: Ownership / Finance


ROLE PURPOSE


The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally.


This role ensures:

• Legal and labor compliance
  
  
• Accurate employee records
  
  
• Efficient hiring and onboarding
  
  
• Payroll and benefits coordination
  
  
• Safety, certification, and licensing tracking
  
  
• Office administrative support
  
  

This role does not run operations — it supports the people who do.
Strong organization, follow-through, confidentiality, and documentation are non-negotiable.


KEY RESPONSIBILITIES


Human Resources & Compliance

• Maintain complete and accurate employee personnel files (digital and physical)
  
  
• Ensure compliance with labor laws, OSHA requirements, and company policies
  
  
• Track certifications, licenses, training, and expiration dates
  
  
• Document disciplinary actions, performance notes, and safety incidents
  
  
• Maintain employee handbook acknowledgments and policy updates
  
  

Rule: If it’s not documented, it didn’t happen.

Hiring & Onboarding

• Coordinate with Branch Managers on staffing needs
  
  
• Post and manage job openings
  
  
• Screen resumes and conduct phone screens
  
  
• Schedule interviews
  
  
• Coordinate background checks, drug screens, and license verification
  
  
• Prepare offer letters and new hire paperwork
  
  
• Set up first-day onboarding (systems access, uniforms, training schedules)
  
  

Payroll & Benefits Coordination

• Review and verify timecards
  
  
• Monitor PTO balances and accruals
  
  
• Coordinate payroll data with Finance
  
  
• Handle benefit enrollments, changes, and employee questions
  
  
• Track and assist with workers’ compensation claims
  
  
• Assist with payroll audits and corrections
  
  

Office Administration

• Manage office supply inventory and ordering
  
  
• Handle vendor paperwork and administrative requests
  
  
• Answer incoming administrative calls and emails
  
  
• Assist with meeting preparation and company events
  
  
• Maintain organized office systems and files
  
  

DAILY TASKS


Employee & Office

• Check HR and admin email inbox
  
  
• Respond to PTO and time-off requests
  
  
• Update employee records and files
  
  
• Monitor clock-ins and time discrepancies
  
  
• Check office supplies
  
  
• Answer incoming administrative calls
  
  

Payroll / Benefits

• Review timecard issues
  
  
• Track workers’ compensation activity (if applicable)
  
  
• Respond to benefit-related questions
  
  

Compliance / Documentation

• File disciplinary and performance notes
  
  
• Update certification tracker
  
  
• Log safety incidents
  
  

WEEKLY TASKS


Hiring / Staffing

• Review open positions
  
  
• Schedule interviews
  
  
• Coordinate background checks and drug screens
  
  

Employee Records

• Audit personnel files
  
  
• Verify licenses and certifications
  
  
• Update employee contact information
  
  

Payroll / Benefits

• Verify payroll data with Finance
  
  
• Update PTO balances
  
  
• Process insurance enrollments or changes
  
  

Office Administration

• Reorder office supplies
  
  
• Process vendor paperwork
  
  
• Prepare for meetings
  
  

MONTHLY TASKS


Compliance & Legal

• Review OSHA documentation
  
  
• Update policies and handbook materials
  
  
• Review workers’ compensation activity
  
  
• Verify required labor law postings
  
  

Employee Management

• Audit certification expirations
  
  
• Update training records
  
  
• Review performance documentation
  
  

Finance Coordination

• Review benefits invoices
  
  
• Conduct payroll audits
  
  
• Audit PTO accruals
  
  

QUALIFICATIONS

• 3+ years experience in HR, Office Management, or Administrative Management
  
  
• Strong knowledge of HR compliance and employment documentation
  
  
• Experience with payroll coordination and benefits administration
  
  
• High attention to detail and organization
  
  
• Ability to handle confidential information professionally
  
  
• Strong communication and follow-through
  
  
• Comfortable working in a fast-paced, blue-collar service environment
  
  

WHAT SUCCESS LOOKS LIKE

• Employee files are always complete and audit-ready
  
  
• Hiring is organized, compliant, and efficient
  
  
• Payroll errors are minimal to none
  
  
• Certifications and licenses never expire unnoticed
  
  
• Office operations run smoothly without bottlenecks
  
  
• Leadership can trust that HR documentation is accurate and up-to-date
  
  

WHY PRO-SERV


Pro-Serv Food Equipment is a fast-growing, family-owned commercial service company that values:

• Accountability
  
  
• Structure
  
  
• High standards
  
  
• Taking care of our people
  
  

If you are organized, proactive, and take pride in running a tight ship — this role is for you.