HR Compensation and Benefits - Senior Benefits Analyst (Hybrid)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

The Hanover is seeking a Senior Benefits Analyst to play a key role in delivering a high-quality, employee-focused benefits experience. In this role, you will collaborate closely with internal and external partners to ensure the seamless administration of our benefit programs while supporting the design, planning, and ongoing enhancement of our offerings.

You will serve as a trusted resource, providing benefit plan interpretation, guidance, and counsel to Human Resources, employees, and managers. This position requires strong analytical and consulting skills, along with the ability to translate complex information into clear, actionable insights that drive effective decision-making and exceptional employee support.

Success in this role requires a high level of attention to detail, sound judgment, and a proactive approach to solving problems in a fast-paced environment.

At The Hanover, we recognize that how we work continues to evolve. We are committed to fostering flexibility and empowerment through a hybrid work model that balances meaningful collaboration with individual autonomy. This role is based in our Worcester, MA office.

We are proud to be an inclusive and diverse organization dedicated to attracting, developing, and retaining exceptional talent. We believe that diverse perspectives lead to stronger outcomes, and we are committed to fostering an equitable workplace that reflects our CARE values-Collaboration, Accountability, Respect, and Empowerment-while supporting our employees and the communities we serve.

POSITION OVERVIEW:

The Senior Benefits Analyst works closely with internal and external partners to ensure seamless execution of benefit plan administration. Responsibilities include assisting in the development and planning of the benefits programs at the Hanover. This role is responsible for providing benefit plan interpretation, guidance, and counsel to others in Human Resources, employees, and managers. This role utilizes strong analytical and consulting skills to deliver high quality benefits support.

This is a full-time, exempt role.

IN THIS ROLE YOU WILL:

• Provides consultation on Health and Welfare and Retirement Benefit matters, including but not limited to ERISA appeals, interpretation of plan documents, claims resolutions and administrative challenges
• Responsible for maintaining compliance with all state and federal regulatory requirements, including ongoing assessment of evolving benefits compliance changes
• Evaluates market trends and data to ensure competitiveness of benefits programs
• Analyzes and ensures effectiveness of benefits programs and recommends changes or improvements
• Responsible for partnering with multiple vendors and brokers on benefits escalated issues, claims resolutions and ongoing benefits related activities
• Participates in business system requirements for benefits enrollment and other benefits related systems as well as benefits systems audits, testing and vendor integration file feed issues
• Trains HR Call center on benefits escalations with overall responsibility for assisting employees with complex escalated benefits issues
• Provides recommendations on how best to streamline and improve processes through various methods (e.g., system enhancements, communications, education and content, vendor capabilities, etc.)
• Assists in the development of recommended policy changes or new benefits programs. Prepares and delivers presentations concerning new benefits policies or programs.
• Plays a lead role in annual benefits events such as open enrollment
• Act as a key source of information for the business by providing perspective and consulting on all benefits matters
• Responsible for enterprise-wide HR project participation/management

WHAT YOU NEED TO APPLY:

• 5+ years of related benefits experience required
• Bachelor's Degree preferred
• Experience working with external benefit vendors and/or brokers
• Project management experience
• Advanced analytical skills utilizing excel
• Ability to operate under limited direction
• Strong critical thinking skills
• Ability to adapt to ever changing environment
• Highly collaborative and intellectually curious
• Excellent attention to detail
• Experience utilizing data and identifying trends
• Experience providing benefits consultation to the business and HR partners on health, welfare, and retirement related benefits matters
• Highly collaborative working style
• Must have the ability to prioritize effectively, be resourceful and perform tasks quickly and efficiently
• Strong communication and organizational skills
• Ability to stay current on and ensure compliance with applicable regulations
• Must have the ability to be flexible and easily adaptable to change

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.