The HR Call Center Specialist position is based in North Charleston, SC, on-site, with an ongoing contract and a salary of $60,000 plus benefits. The role requires an active Secret clearance and involves providing Tier 1 HR services, including responding to customer inquiries, processing personnel actions, benefits, security clearances, leave, and retirement requests. Responsibilities include case management, escalating issues, generating reports, and maintaining confidentiality. Candidates should have HR experience, proficiency with case management tools like GEMS and GTMNext, and strong skills in MS Outlook, Word, and Excel. The position emphasizes safeguarding sensitive information, working closely with agency personnel, and ensuring efficient service delivery. Equal opportunity employment policies apply.