HR Business Partner

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

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Scope

Serves as a hands-on and strategic HR partner to business leaders across assigned functions, driving people strategies that align with organizational goals. Responsible for the full scope of HR partnership including employee relations, performance management, talent development, and change management. Champions Brightway's culture and plays a key role in delivering an exceptional employee experience.

Job Responsibilities

• Serve as a trusted advisor to employees and managers and, provide proactive guidance on organizational design, workforce planning, and people strategies that support business objectives.

• Lead and resolve complex employee relations matters including performance improvement plans, disciplinary actions ensuring consistency, fairness, and legal compliance.

• Ensure all HR activities are in compliance with state and federal employment laws and regulations; identify compliance risks and recommend corrective actions.

• Drive performance management cycles, including goal setting, mid-year reviews, and year-end calibrations; coach managers to deliver meaningful feedback and differentiate performance.

• Partner with Talent Acquisition on hiring, job leveling, and onboarding for assigned business units; contribute to workforce planning and succession discussions.

• Analyze people data and engagement survey results to identify trends and risks; work with leaders to develop their actionable solutions.

• Lead and support change management efforts for organizational restructures, leadership transitions, and culture initiatives.

• Develop and implement HR programs in the areas of retention, engagement, manager capability, and career development.

• Collaborate with HR team to deliver integrated HR solutions to the business.

• Develop and deliver clear, timely HR communications across the organization — including policy updates, program announcements, leadership messages, and employee-facing materials — ensuring consistency in tone and alignment with Brightway's culture.

Education and Experience

This position requires a bachelor's degree in Human Resources, Business Administration, or a related field with 4–5 years of progressive HR experience, including at least 2 years in an HR Business Partner or generalist capacity. Demonstrated experience managing employee relations matters, supporting organizational change, and influencing leaders at multiple levels is required.

Skills, Licenses, Certifications

• Strong written and verbal communication skills; ability to tailor messaging to different audiences and levels of the organization

• Demonstrated business acumen and ability to connect HR strategy to business outcomes

• Sound judgment and discretion in handling sensitive and confidential matters

• Ability to manage multiple priorities in a fast-paced environment, balancing strategic thinking with hands-on execution

• Data-driven approach to problem solving; comfortable analyzing people metrics and presenting insights

• Skilled in coaching, influencing, and building credibility with leaders and employees at all levels

• Can demonstrate Brightway values of Smart, Accountable and Trustworthy.

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Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.