HR Analyst II

Lancesoft

Walkersville, MD

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JOB DETAILS

SALARY

$20.11

SKILLS

Analysis Skills, Business Operations, Business Processes, Business Support, Communication Skills, Contact Management, Customer Support/Service, Detail Oriented, Employee Relations, Follow Through, HRIS/HRMS, Hubs, Human Resources, Human Resources Certification, Human Resources Processes, Metrics, Microsoft Office, Microsoft Product Family, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Monitoring, User Interface/Experience (UI/UX), Writing Skills

LOCATION

Walkersville, MD

POSTED

1 day ago

HR Services Advisor

Key Responsibilities:
Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.

Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.

Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.

Monitor the quality of transactional work produced by the Hubs and key HR service metrics.

Offer proactive advisory services on HR processes for HR Business Partners and line managers.

Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.

Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.

Key Requirements:
Bachelor s Degree or equivalent experience required, preferably in Human Resources or a related field.

HR Certification is a plus.

Proficiency in Microsoft Office products;HRIS experience (Workday) preferred.

Previous experience in a human resources role, with ticket management and employee relations experience preferred.

Outstanding customer service orientation with strong follow-up skills and attention to detail.

Excellent verbal and written communication skills.

Demonstrated approach to improving processes with flexibility and a willingness to learn.

This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference. The position follows a hybrid schedule of three days on-site and two remote days after full training, aligning with a Monday to Friday business hours framework.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/