HR Advisor, Employee Relations

Primary Location:

Nucleus Building - UMC

Address:

300 E. Market St. Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:

UofL Health is a fully integrated regional academic health system with six hospitals, three medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

The HR Advisor is responsible for supporting a positive and productive work environment by managing employee relations matters with fairness, consistency, and legal compliance. This role will handle employee concerns, conduct investigations, support policy interpretation, and partner with HR and business leaders to ensure a respectful and inclusive workplace. The ideal candidate is a strong communicator, problem-solver, and advocate for both employees and organizational values.

Essential Functions:

Employee Relations Case Management

• Respond to and investigate employee concerns, complaints, and workplace issues in a timely and thorough manner.
• Document findings, recommend appropriate actions, and ensure consistent application of policies and procedures.
• Maintain confidentiality and professionalism throughout all case handling.

Policy Interpretation & Guidance

• Provide guidance to managers and employees on HR policies, procedures, and employment laws.
• Support the consistent application of company policies and help resolve workplace conflicts.

Compliance & Documentation

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain accurate and detailed records of employee relations cases and outcomes.
• Assist with audits, reporting, and risk mitigation efforts.

Training & Education

• Support the development and delivery of training programs related to respectful workplace, conflict resolution, and performance management.
• Educate employees and managers on ER processes and expectation

Collaboration & Continuous Improvement

• Partner with HR Business Partners, Legal, and other stakeholders to address employee relations trends and recommend proactive solutions.
• Contribute to the development and refinement of ER processes, tools, and resources.

Other Functions:

• Leverage HR teams for leadership development, strategy and people analytics to help attract, engage and retain great talent.
• Identify root causes and conduct relevant data analysis to propose both short-term and long-term interventions and solutions.
• Improve and apply HR processes, policies and standards meeting local and federal employment law.
• Collaborate with Business Unit Leaders, HR and Administrative Departments to provide continuity of services, implement HR and institutional initiatives and ensure stakeholder needs are met regarding service delivery.
• Apply analytical skills to collect and synthesize large quantities of data, tell the story and formulate recommendations based on data trends and insights
• Implement HR initiatives in to support all the above.
• Complete needs assessments across the organization and design, implement, and facilitate training programs for leaders and team members
• Provide continued analysis of job requirements, job descriptions, and FLSA status across the organization
• Provides regular performance management guidance to the clinical and administrative management team to include coaching, counseling, career development, and progressive discipline
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to always maintain confidentiality
• Performs other duties as assigned

Additional Job Description:

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• Bachelor's degree (preferred) in Human Resources, Business Administration, or related field.

Experience:

• 3-5 years of experience in employee relations, HR generalist, or similar role.
• Strong knowledge of employment laws and HR best practices.
• Experience conducting workplace investigations and handling sensitive matters.
• Excellent communication, interpersonal, and conflict-resolution skills.
• High level of discretion and ability to manage confidential information.
• Proficiency in HRIS systems and Microsoft Office Suite.

Certification:

• SHRM-CP or PHR (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Project Management- organized, task oriented, ability to delegate and follow up
• Proactive - anticipates and plans for problems before they arise
• Analytical- evaluating data and other information with the ability to choose the best solution and make recommendations
• Flexible - ability to change directions as needed for the good of the department or organization
• Service Excellence - responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
• Performance Management- assesses performance of self and others, offering suggestions for improvements or corrective actions
• Organized - manages time effectively, keeps tasks appropriately prioritized
• Critical Thinking - ability to think through issues and identify appropriate options
• Work Ethics - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
• Interpersonal - can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
• Team - ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.
• Emotional Intelligence - ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
• Self-Awareness - ability to reflect, understand limitations, and seek appropriate assistance and guidance
• Judgment - exercises discretion and due diligence when making decisions and recommendations
• Quality - is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
• Presentation - can speak in front of people to deliver necessary material or messaging

Language Ability:

• Must be able to communicate effectively in both verbal and written formats, in order to obtain and provide information to supervisors, coworkers, and subordinates.

Reasoning Ability:

• Must be able to interpret policy for stakeholders by maintaining thorough knowledge of company policies.
• Able to analyze data and metrics and identify trends.
• Must be able to think through complex situations in order to render a judgment consistent with best practices, policies and reasonable standards.

Computer Skills:

• Proficiency in Microsoft Outlook, Excel and PowerPoint.
• Ability to use modern workplace technology (i.e. - IP phones, video conferencing, etc.) and software.
• Proficiency with HRIS, ATS and other Human Resources-related technologies, preferred

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health