POSITION TITLE Housing Support Technician LOCATION Louisville, KY STATUS Part-Time, Hourly, Non-Exempt PROGRAM Unity House REPORTS TO Housing Support Technician Supervisor INTRODUCTION
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, promoting healing, accountability, and restorative justice, as well as free HIV testing and education. When Volunteers of America was founded in 1896, volunteer referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS
All company paid benefits and paid time off effective day one
WORK CULTURE
Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee
JOB SUMMARY AND QUALIFICATIONS
The Housing Support Technician (HST) is responsible for monitoring the functional operations of the homeless residential programs, FES, and TH, and facility. The HSTs primary responsibility is safety and security of programs and clients.
WHAT YOU SHOULD HAVE FOR THIS ROLE
RESPONSIBILITIES
Maintain operational control of the facility in the absence of senior staff, including assisting with coverage on holidays as assigned.
Oversee operations at the front desk, including answering the phone, providing referrals, monitoring the cameras, completing telephone intakes, assisting with client requests, monitoring front door, client medication, crisis intervention, etc.
Ensure clients comply with Volunteers of America policies and house rules.
Maintain chronological written records of events that occur during the shift.
Maintain client sign-insign-out log.
Assist with conducting Drug Screenings as assigned.
Assist with completing initial intake paperwork with new families.
Check chores daily and assist with oversight of supplies needed for chores, including supplies needed in all restrooms, soap, toilet paper, etc.
Ensure that the facility is prepared for tours.
Assist in directing volunteer efforts and training volunteers as assigned, including working with special groups. This includes providing direct oversight for volunteers while on site as assigned.
Conduct hourly walk-throughs of the facility and its grounds, including checks of all resident rooms twice daily.
Monitor number of clients in facility and their behavior.
Complete required documentation.
Attend training as assigned.
Participate in HST team meetings and staff meetings as scheduled.
Monitor all mealtimes.
Assist in the kitchen as assigned.
Provide transportation as assigned.
Provide childcare as assigned.
Monitor playroom/Childrens Learning Lab daily as assigned.
Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
Provide some case management support, ex. obtaining documents needed from clients, coping as assigned.
Monitor security systems and assist with drills, inspections as assigned.
Assist with facilitation of educational and recreational groups/community meetings weekly as assigned.
Observe and report maintenance needs and safety hazards.
To ensure that clients adhere to program guidelines and expectations.
To maintain proper documentation.
To assist homeless residential team in delivery of program services, contacts.
Other duties as assigned.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.