Housing Specialist II

• Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required.
• May assist in mentoring and training Housing Specialists, clerical and/or temporary staff, and provide training to those staff, as well as quality review of work products.
• Plans and schedules activities to facilitate timely turn-around of vouchers; schedules recertification appointments allowing for proper follow-up and timely notification to all involved parties.
• Ensures all programs are operated in compliance with rules, regulations, policies and procedures adopted and set down by HUD, program management, and/or the HCV Administrative Plan; makes suggestions as appropriate to the HCV Supervisor or Program Manager for changes in policies or procedures to effect improved, efficient program operation.
• Demonstrates a high level of professionalism and superior customer service skills at all times.  Answers phone, talks to prospective owners about the HCV program; answers inquiries from participants, owners, applicants and the general public.
• Conducts all activities to ensure nondiscrimination.
• Maintains productivity information in prescribed formats and prepares statistical reports as requested.
• Determines eligibility for regular HCV and special program participation and assists in utilizing all regular and special program vouchers within scheduled timeframes to help maintain leasing schedule.
• Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties, i.e., owner, participant and manager.
• Verifies and documents family composition, citizenship status, income, age, identity, assets and other information as required
• Establishes and maintains individual participant files and handles all personally identifiable information in strictest confidence.
• Conducts annual and interim re-examinations of income and family composition, including interviewing participants, processing changes, verifying income, calculating proper subsidy amounts, and notifying participants of changes in rent or unit eligibility.
• Performs accurate and timely data entry to maintain updated computer files pertaining to rent calculations and master files; utilizes computer programs to prepare correspondence and reports, including interview schedules, activity reports, transfer lists, etc., and reports as required.
• Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed.  Reads PIH notices, training materials, guidance and other HCV-related publications. 
• Completes accurate calculations of income, assets, deductions, expenses, total tenant payment, family share, HAP payments, and utility allowances and reimbursements.  Identifies discrepancies and takes appropriate corrective action, which may include retroactive calculations.
• Processes requests for tenancy approval and rent reasonableness determinations.
• Coordinates activities with supervisor, inspectors, and other coworkers 
• Other duties as assigned

• Two years of college, business or technical school at an accredited educational institution, experience beyond the minimum may be substituted for all or part of the educational requirement.
• One year of experience in an environment requiring extensive public contact or customer service. 
• Must obtain required certifications within specified timeframes
• Knowledge of the HCV program requirements, policies, or procedures, preferred
• Strong computer skills.
• Excellent organizational, analytical, and math skills required.
• Good Oral/Written Communication skills a must.
• Proven ability to interact and work with a diverse group of people.
• Ability to maintain information, complete reports, and utilize computerized systems.
• Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate
• Ability to work in a high volume, deadline driven environment.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

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