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Housing Referral Coordinator - ARCHES - Salem, OR

Mid-Willamette Valley Community Action Agency

Salem, OR

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JOB DETAILS
SKILLS
Basic Life Support (BLS), Communication Skills, Community and Social Services, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Data Quality, Database Technology, Detail Oriented, Documentation, Driver's License, Establish Priorities, Financial Policies, First Aid, Funding, High School Diploma, Homeless Services, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Maintain Compliance, Manual Dexterity, Microsoft Office, Multitasking, Office Equipment, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Coordination, Record Keeping, Regulatory Compliance, Safety/Work Safety, Service Delivery, Systems/Internals Programming, Time Management, Training Program, Training/Teaching
LOCATION
Salem, OR
POSTED
Today
OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty. Our Vision: We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth.

GENERAL DESCRIPTION

The Housing Referral Coordinator position will serve as a central point of coordination between internal programs and external partners to support client referrals, maintaining communication with agency programs to track availability and openings and sharing that information with referring agencies. It will review incoming referrals, client files, and documentation to determine eligibility, ensure accuracy, and help connect clients to appropriate programs, while also supporting the tracking and organization of referral activity, maintaining program records, and assisting with presentations and coordination efforts across teams and partners. This role will ensure referrals are processed efficiently, accurately, and in alignment with program requirements while maintaining clear communication across all parties involved.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE
  • High School Diploma or GED
  • Two years of related social service experience.
  • One year working with contracts.
  • Equivalent combination of education and experience may be considered.
CERTIFICATES, LICENSES, REGISTRATIONS
  • Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
  • Basic Life Support/First Aid Certification is required within first 30 days of hire.
  • Candidate must pass a comprehensive MWVCAA background screening prior to employment.
  • Candidate must pass pre-employment and random drug/alcohol screenings.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates strong organizational and time management skills, with the ability to prioritize and manage multiple competing priorities in a fast-paced environment.
  • Maintains a high level of accuracy and attention to detail, ensuring reliable record-keeping and data integrity.
  • Communicates effectively both in writing and verbally, with the ability to present information clearly and support trainings or group discussions.
  • Collaborates cross-functionally to coordinate efforts across teams and programs, ensuring alignment and smooth execution of initiatives.
  • Applies strong problem-solving skills to work independently, while leveraging proficiency in Microsoft Office and database systems to support efficient operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
  • Coordinates communication between internal programs and external partners
  • Monitors program activity and supports the referral process
  • Reviews referrals, client files, and documentation for general completeness
  • Maintains and shares updates on program availability and openings
  • Maintains organized records and assists with tracking program information
  • Supports coordination efforts across teams and partners
  • Assists with presentations, trainings, and general program support as needed
  • Helps ensure processes are followed and support overall program operations
  • Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
  • Works cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.
  • Complies with agency Quarterly and Annual reports.
  • Complies with all Agency policies, including finance and safety and health policies.
  • Attend and engage in required annual trainings.
Other
  • Consistent punctuality and reliable attendance are essential requirements for this role.
  • Ability to work effectively and maintain positive, professional relationships with team members and clients.
  • Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.
  • Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
  • Manual dexterity for handling computers, devices and office equipment.
  • Occasional driving in all weather conditions to sites in Polk and Marion Counties.
  • Maintains calm disposition when clients or others may become escalated.
  • Regulates emotions and handles pressures of frequent demands for attention, time, and work tasks.
  • Regulates emotions during interactions with escalated clients and staff.
  • Ability to move about the workspace.
  • Ability to reach and/or extend to access materials or equipment.
WORK ENVIRONMENT
  • Regularly works indoor and outdoor in cold weather, heat and other extreme climate events.
  • Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
  • Frequent interruptions and demands; frequent noise.
  • Ability to work outside of normal business hours, including nights, weekends, and holidays.


MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

About the Company

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Mid-Willamette Valley Community Action Agency