Housing Officer - Interim Accommodation

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The role and responsibilities:

You will be responsible for managing the accommodation used to house homeless families. You will take an expert housing management role across the Council's own stock of interim accommodation including responsibility for income collection, arrears, anti-social behaviour management, tenancy sustainment and legal action for possession.

Who are we looking for?

You'll be someone who can demonstrate:

• Good customer care and interpersonal skills
• Excellent communication skills
• The ability to organise and prioritise your workload and use your initiative
• The ability to build excellent relationships and working partnerships both in the Council and externally with partner organisations
• IT literacy
• A good understanding of housing and tenancy law

Ideally you'll have English and Maths Grade C or above, GCSE 4-9 or equivalent and if you have an understanding of the welfare benefit system, that would be a bonus.

Due to the nature of this role the successful applicant will be required to undertake a basic DBS check as part of their pre-employment clearances.

You will need a current full driving licence effective in the UK and use of a motor vehicle for business use, or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.

The quality of your application will be considered as part of the recruitment process.

Our Commitment to Accessible & Inclusive Recruitment

We're committed to a barrier‑free recruitment experience. If you need adjustments, at any stage, just let us know.

We can offer:

• Flexible interview scheduling
• Quiet interview spaces
• Clear and structured onboarding
• No "hidden rules"

We recognise that different people work in different ways, and we embrace that!

What we can offer

We provide a friendly and supportive environment for you to excel in. We also offer several employee benefits (subject to eligibility), including:

• Benenden Healthcare Membership and Employee Assistance Programme
• Local government pension scheme, with the option for Additional Voluntary Contributions (AVCs) to top up your pension
• Generous annual leave entitlement
• Staff discount schemes, including reduced leisure centre membership
• On-site parking.
• Salary Sacrifice Car Scheme
• Flexible working options to support work-life balance

What next?

If you would like an informal chat about the role please contact Sheila Welsh, Senior Temporary Accommodation Officer on 01304 872293

Closing Date: 24 June 2026

Interview Date: 1 July 2026