As a Houseperson / Public Space Attendant, you will be responsible for ensuring the cleanliness and upkeep of all public spaces and supporting the housekeeping team in maintaining the highest standards of cleanliness, organization, and hospitality throughout the hotel. You will assist with room attendant needs, remove soiled linen and trash, replenish supplies, and maintain all public areas in a clean and orderly manner according to company and brand standards. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Clean and maintain public spaces including lobbies, hallways, stairwells, elevators, public restrooms, meeting rooms, and fitness areas.
- Dust, mop, vacuum, and sanitize surfaces according to cleaning checklists.
- Replenish supplies in public restrooms and other designated areas.
- Remove trash, dirty linen, and recyclables from guest floors and common areas.
- Deliver clean linen and supplies to room attendants and storage areas.
- Respond promptly to guest requests and assist with guest needs in a courteous, professional manner.
- Support the housekeeping team by assisting with room cleaning during high occupancy or staff shortages.
- Maintain housekeeping closets and carts in a clean and organized manner.
- Report maintenance issues, safety hazards, or lost and found items promptly to the appropriate department.
- Assist with setting up and breaking down meeting/event spaces as required.
- Follow all safety protocols and company procedures.
- Other duties as assigned by supervisor or management.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY - Basic knowledge of housekeeping procedures and cleaning equipment.
- Knowledge of proper use and storage of cleaning chemicals.
- Ability to follow safety guidelines and company policies.
- Proficient in basic communication in English; bilingual skills are a plus.
- Ability to work efficiently, independently, and as part of a team.
- Attention to detail and ability to prioritize multiple tasks.
- Ability to maintain a professional, friendly, and helpful demeanor.
- Ability to handle stressful situations and resolve guest concerns with tact and professionalism.
- Must be dependable, punctual, and maintain regular attendance.
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