Communication Skills, Computer Skills, Detail Oriented, Disciplinary Action, English Language, Hospitality and Tourism, Housekeeping/Cleaning, Laundry, Lift/Move 50 Pounds, Manual Dexterity, Presentation/Verbal Skills, Staff Training, Team Player, Writing Skills
Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you!
At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Supervise turndown and night shift employees. Attend to guest relations as necessary. 2pm-10pm shift.
Work Performed:
- Complete assignment sheet for turndown staff
- Conduct evening line up meeting with staff prior to start of work in absence of a manager
- Ensure public areas at Enchantment and Mii amo are covered
- Inspect lobby areas and pool areas to ensure assignments are being completed
- Ensure employee restrooms are cleaned and maintained
- Handle guest calls and requests in a professional manner and promptly
- Maintain constant communication with Guest Services and Engineering as necessary to service guests
- Ensure laundry staff is following proper procedures
- Clean and store equipment properly
- Follow training guidelines for new staff members and ensure all properly trained
- Complete inspection forms daily and follow up with staff as necessary
- Ensure lost and found procedures are followed to submit items to Security
- Ensure uniform standards are followed
- Other duties as assigned
Supervision Exercised: Turndown Staff
Supervision Received: Housekeeping Managers
Responsibility & Authority:
- Ensure all assigned areas are maintained and serviced to high level standards
- Follow safety-first policy in work areas, equipment and chemicals
- Discipline staff members when necessary
Minimum Requirements:
High school graduate or equivalent. Prior housekeeping supervisory experience required. Must be detail oriented, strong verbal and written communication skills. Ability to direct staff in a positive manner. English skills necessary to communicate with guests. Computer skills helpful.
Physical Requirements:
10% Sitting
90% walking, standing and bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Distance vision 1-3 feet
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart