Position: Housekeeping Supervisor
Reports To: Executive Housekeeper, Assistant General Manager, General Manager
Position Summary: The Housekeeping Supervisor is responsible for ensuring the cleanliness and
maintenance of guest rooms, as well as public areas, through effective supervision and coordination
of the housekeeping team. This role is pivotal in enhancing guest satisfaction by maintaining high
cleanliness standards and ensuring timely service delivery
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Essential functions: Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Oversee the day-to-day activities of room cleaners, ensuring prompt and efficient cleaning of
guest rooms according to company standards.
Inspect all cleaned rooms, including VIP and early morning make-up rooms, to ensure they
meet company standards. Conduct regular inspections of rooms and public areas to monitor
the quality of cleanliness and maintenance.
Collaborate with related departments such as front desk, engineering, banquet services, and
room services to ensure seamless operations and guest satisfaction.
Prepare and follow up on maintenance work orders related to the repair or replacement of
furniture, fixtures, and equipment in guest rooms and public areas.
Assist in the quarterly inventory of all linens and ensure adequate supplies are available in
linen closets and carts.
Ensure all guests are treated courteously and that their needs are met efficiently. Handle
short notice requests for room changes and coordinate housekeeping efforts to prioritize
guest needs.
Ensure safety standards are maintained by keeping linen chutes locked and ensuring
compliance with all housekeeping policies and procedures. Maintain proper handling and
accounting of keys and adherence to bloodborne pathogen procedures.
Assist with the training and direction of new housekeeping staff, ensuring consistent
application of company policies and standards.
Keep accurate records of room checkouts and stay overs, and submit daily reports to the
housekeeping department. Adhere to all work rules, procedures, and policies established by
the company.
Qualifications:
Education: High school diploma or equivalent required.
Experience: Minimum of three years of housekeeping experience, with at least one year in a
supervisory role.