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Housekeeping Supervisor

Hilton Hotels

Colorado Springs, CO

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JOB DETAILS
SKILLS
Administrative Skills, Cleaning Equipment, Conflict Resolution, Detail Oriented, Heavy Lifting, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Inventory Management, Leadership, Maintenance Services, Operations, Organizational Skills, People Management, Property Management, Quality Control, Regulations, Sanitation, Time Management
LOCATION
Colorado Springs, CO
POSTED
1 day ago
Description

The Hotel Housekeeping Supervisor will supervise the daily cleaning operations, bridging the gap between frontline staff and management. They assign tasks, inspect rooms to meet brand standards, train team members, handle inventory, and ensure all safety and hygiene regulations are strictly followed.

Responsibilities

• Staff Management: Assign workloads, and train new or existing team members on cleaning protocols.
• Quality Inspections: Routinely inspect guest rooms, corridors, and public areas to ensure they meet the hotel's cleanliness and maintenance standards.
• Inventory Control: Monitor supplies, linens, and cleaning equipment. Reorder items when stock runs low to keep carts fully equipped.
• Guest Services: Address guest complaints or special requests (e.g., extra towels, specific room needs) in a professional and timely manner.
• Cross-Department Coordination: Communicate with the front desk regarding room statuses (dirty vs. inspected/ready) and the maintenance team for any facility repairs.
• Administrative Duties: Update room statuses in the hotel property management system (PMS), maintain attendance logs, and log lost-and-found items.

Qualifications

• Experience: 1-3 years of housekeeping experience, with at least 1 year in a supervisory or leadership role.
• Physical Stamina: Ability to stand, walk, bend, and lift heavy items (such as linen bags) throughout a shift.
• Skills: Strong organizational, leadership, and conflict-resolution skills, plus a working knowledge of hotel PMS software.
• Attention to Detail: A critical eye for spotting missed details and enforcing sanitation and safety regulations.

About the Company

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Hilton Hotels