SCOPE AND PURPOSE: The Housekeeping Manager is responsible for assisting in the overall management and daily operations of the housekeeping department. This includes leading the housekeeping, laundry, valet, and uniform teams to ensure high standards of cleanliness, safety, and guest service are consistently met throughout the resort. The role supports operational effectiveness, compliance, and team development while enhancing the guest experience through attention to detail and efficient execution. MAIN DUTIES AND RESPONSIBILITIES: Operations Management • Support daily operations across guest rooms, public areas, and laundry services. • Monitor room and public area inspections with special attention to VIPs and "Showrooms." • Communicate effectively with the Front Office to ensure accurate room status reporting. • Partner with Engineering to maintain a proactive maintenance program. • Ensure all cleaned rooms are logged appropriately by end-of-day. Team Leadership & Training • Coordinate and delegate assignments for room attendants, supervisors, and support staff. • Oversee training, re-training, and performance of all housekeeping team members. • Conduct daily briefings and team communication sessions. • Ensure compliance with grooming and presentation standards. • Foster a positive, safe, and respectful work environment. Guest Satisfaction & Service • Respond promptly to guest requests and resolve complaints to ensure satisfaction. • Uphold LQA standards through proactive quality assurance. • Enforce health and safety guidelines and proper use of key procedures. Administrative & Financial Duties • Assist with payroll planning, scheduling, and department administration. • Monitor and manage inventory usage to reduce waste. • Ensure recycling and sustainability practices are followed. • Maintain accurate departmental logs and inspection records. Compliance & Standards • Ensure policies around attendance, punctuality, and conduct are upheld. • Maintain compliance with all safety, sanitation, and internal audit protocols. • Participate in required departmental meetings and safety sessions. |