Housekeeping Manager

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

WHAT YOU WILL ACCOMPLISH

• Manage the day-to-day operations of the Housekeeping Department, including supervisingroom attendants, housepersons, laundry, and public area attendants. Monitor productivity, conduct performance evaluations, provide ongoing coaching and training, reinforce brandstandardsand company policies, and ensure the team consistently delivers high-quality guest service and operational efficiency.

• Responsible for the overall direction, coordination, and evaluation of these units. Carries outsupervisoryresponsibilitiesin accordance withthe organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints andresolvingproblems.

• Responsible forestablishingdepartmental goals, leading daily stand-up meetings, fostering team member engagement and satisfaction,monitoringproductivity, and holding team membersaccountableto achieve operationalobjectives, quality standards, and exceptional guest service.

• Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staffreceivesany required training orattendsmandatory meetings.

• Monitor, coach, and develop team member performance by providing daily supervision, preparingwork schedules, conducting performance evaluations, delivering coaching and corrective counselingwhenappropriate, recognizing outstanding performance, and fostering a culture of accountability,engagement, and continuous improvement.

• Works closely with Engineering to ensure proper maintenance of rooms and public space areas.

• Ensures team members have current knowledge of proper usage of chemicals and cleaning suppliesby providing training and ensuring proper labeling and handling of hazardous suppliesinaccordance withfederal, state,localand company regulations. Monitors usage of supplies.

• Resolve and effectively communicate guest complaints while proactivelyidentifyingand addressing potential issues by monitoring guest feedback, operational performance, business demands, and team member performance to ensurehigh levelsof guest satisfaction and service quality.Communicateall unusual incidents, operational concerns, lost or missing items, and suspected theft to hotel leadership and theappropriate departmentsin a timely manner.

• Exercise sound judgment in handling guest concerns and operational issues, promptly notifying management of any incidents involving guest complaints, intoxication, disruptive behavior, or other situations that mayimpactguest safety, team members, or hotel operations.

• Mustwear slip-resistant shoes.Followsall safety policies and procedures. Reports potential safety issues tomanagerwheneverobservedand takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Teammember hasresponsibility to report defective,damagedor lost PPE or equipment that does not fit properly to theirManager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

• Reporting to work as scheduled (on time and onregularbasis) is an essential function of the job.

WHAT YOU WILL BRING

• High school diploma or general education degree (GED), or equivalent combination of education and experience.Bachelor’s degree in Hospitality Managementdesired.

• Five or more years relatedHousekeeping/Hospitality experience and one year as Supervisor/Assistant Manager insimilarsetting.

• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and providesa high levelof guest satisfaction.

• Requires general knowledge of accounting and bookkeeping transactions commonly used at comparablehotelorresort.

• Must have excellent customer service/communication skills to work with guests of various social, cultural,economicand educational backgrounds for the purpose of resolving problems/complaints and providinga high levelof guest satisfaction.

• Able to use mathematics to solve problems.

• Requires good working knowledge of Microsoft Office applications andabilityto learn andoperateother hotel computer systems.

• Useslogic and reasoning toidentifythe strengths and weaknesses of alternative solutions,conclusionsor approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficultguest, during busy activity periods or inan emergency situation.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability towritereports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, team members,guestsand thegeneral public. Must be able to speak, read,writeand understand English to communicate with management, teammembersand guests. Bilingual Spanish a plus.

• Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes all required training as scheduled.

• Able to work independently with minimal guidance and as part of a team.

• Due to the cyclical nature of the hospitality industry, team members maybe requiredtoworkvarying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays,weekendsand alternate shifts.

• Mustmaintaina clean appearance and professional demeanor.

GREAT IF YOU HAVE

• Marriott hotel experience,Laundryoperation experience.

• Bi-lingual is notbut is desirable.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of thejobthe team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of thejobthe team memberfrequentlyuses fingers to enter data into computer oroperatetelephone/office equipment. The teammember frequently graspsobjects. The team member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. Repetitive motions are made while entering data into computers. The teammemberoccasionallystoops,kneelsand crouches. The teammember frequently talkswhen communicating with guests and housekeeping staff. The teammember frequently needsto hear voices while interacting with guests and staff. Many aromas and smells are present in the guest rooms and other hotel areas. Lifting is occasionally. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of forcefrequently, and/or up to 10 pounds of force constantly to move objects such as carts,furnitureand linens. The team memberis required tohaveclosevisual acuity to view telephone console, computer terminal, and documents. The team memberis required tohave visual acuity todeterminethe accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat and humidity found in a laundry facility. The teammember issubject to noise produced by vacuums, industrial washers,dryersand other cleaning equipment. There is sufficient noise to cause the teammemberto shoutin order tobe heard above the ambient noise level. The team member is subject to hazards whichincludesproximity to moving mechanical parts, electrical current, or exposure to cleaning chemicals. The team member is occasionally subject to atmosphericconditionsuch as fumes, odors, ordusts. The teammembermay be exposed to infectious diseases andblood bornepathogens.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.