Housekeeping Attendant 1 - Public Areas

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the Public Areas Attendant is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service (thoughtful anticipation of guest's needs), to maintaining the cleanliness of all guest corridors, restaurants, public and back-of-house areas according to hotel standards. Responsible for ensuring that each guest is hosted with genuine care and attention throughout his/her guest experience with Halepuna Waikiki

ESSENTIAL FUNCTIONS

1. Cleans guestroom corridors (on guest floors), including (vacuuming carpets and mopping elevator landings).

2. Cleans public area restrooms: including (floors, sinks, toilets, and floor drains), and replenishing supplies (toilet paper, paper towels, Kleenex, and hand soap).

3. Performs general cleaning of public areas: (Porter Cochere, lobby, stairwells, sidewalks, entry door areas (Helumoa & Kalia), restaurants, parking elevator landings & elevator cabs, and 8th floor areas: (Fitness Room, guest laundry room, The Garden, Hospitality Lounge, and pool deck areas), including sweeping and mopping floors, vacuuming carpets, collecting trash, dusting and arranging furniture, and wiping mirrors / glass doors.

4. Responsible for use of cleaning machines to include (vacuums, floor scrubbing machines, Wet Vac, and carpet shampoo machines).

5. Cleans back-of-house areas: (offices, Executive restrooms, employee locker rooms, and employee break area), including vacuuming carpets, collecting trash, and cleaning sinks, toilets, and floors.

6. Cleans loading dock: loading dock floor, drains, and high areas (as needed).

7. Assure all janitorial supplies are stored and organized, upkeep an accurate inventory of supplies & advise Housekeeping Management of supplies needed to be ordered on a timely manner; and maintain all cleaning equipment/tools used on a daily basis.

8. Transports furniture to various areas of the hotel, including (cribs, refrigerators and rollaway beds, etc) as requested/ needed on a timely manner.

9. Delivers items requested by guests, as well as by Housekeepers performing duties on the guest floors and in public areas. Delivers linens and Terries to all housekeeping maids' closets located on guest floors. Monitor Runner's backup linen inventory and report any linen shortages to Housekeeping Management for ordering & replenishing. Periodically checks linen chute room for soiled linen and position laundry carts by loading dock entrance in preparation for United Laundry to pick up.

10. Cleans guestroom interior windows and guestroom corridor windows on guest floors.

11. Reports maintenance problems, property damage and missing items, and reports suspicious activity to supervisors.

12. Performs other related duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To: Housekeeping Manager, Quality Assurance Supervisor (QAS), and Working Supervisor (in the absence of QAS)

Supervises: None

EDUCATION/EXPERIENCE

• High school level or equivalency; six months of relevant experience in a hotel or similar hospitality-related operation preferred, or any combination of education and experience, which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.

KNOWLEDGE, SKILLS, & ABILITIES

• Familiarity with cleaning products and equipment as well as cleaning techniques.
• Have the ability to communicate with co-workers, guests and management using clear, courteous and professional language; be able to write and read; ability to follow oral and written instructions; duties require initiative, accuracy, and working under moderate direction; ability to make decisions to complete job duties using the correct product.
• Displays a positive attitude and works cooperatively with other employees. Follows rules and policies, and meets attendance requirements.
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services and features.
• Be a self-starter, with ability to work unsupervised and manage multiple priorities.
• Ability to maintain a system for assuring high standards of productivity with the department; ability to establish daily routines and duties.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently pushes/pulls up to 90 pounds and lifts/carries up to 40 pounds. Constantly stands, walks, handles, and uses vision, hearing, and eye-hand-foot coordination. Frequently bends, reaches, and kneels.
• Frequently speaks face-to-face and over the telephone with co-workers and guests.
• Receives instruction and direction from other line employees (Administrative Receptionist and Quality Controllers).
• Interacts courteously and pleasantly with people, including co-workers and guests.
• Attention to detail and be alert. Occasional stressful situations when faced with time constraints.

WORK ENVIRONMENT

• Primarily indoors, with frequent exposure to outdoor areas. Most assignments are performed at the job site and will include some physical labor and environmental distractions such as changes in climate. Physical hazards may be present.
• Frequently works alone and under minimal supervision. Often works around people, such as guests and other employees.
• Equipment Used: Various vacuum cleaners (wet, portable, and upright), mop, broom, supply cart, squeegee, leaf blower, ladder, safety signs, heavy-duty water hose, weather mats, trash receptacles and laundry carts.
• Other Materials: Cleaning chemicals and tools, and personal protective equipment (i.e. gloves, safety glasses, work shoes, and dust mask

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.