The House Manager is responsible for the daily operations, supervision, and overall management of a JC BestCare residential or host home setting. This role ensures the delivery of high-quality, person-centered care to individuals with intellectual and/or developmental disabilities while maintaining compliance with all state, federal, and agency standards.
The House Manager serves as a leader, mentor, and liaison between clients, caregivers, families, and the agency, ensuring a safe, structured, and supportive home environment.
Key Responsibilities
Program & Client Care Oversight
- Ensure implementation of individualized service plans (ISPs), behavior support plans, and care plans
- Monitor client health, safety, and well-being at all times
- Provide direct care support as needed, including assistance with activities of daily living (ADLs)
- Promote independence, community integration, and person-centered outcomes for all clients
- Ensure proper documentation of client progress, incidents, and daily activities
Staff Supervision & Development
- Recruit, train, and supervise direct support staff and caregivers
- Develop staff schedules to ensure appropriate coverage at all times
- Provide ongoing coaching, performance feedback, and evaluations
- Ensure staff are trained and compliant with required certifications and agency policies
- Address performance issues and implement corrective actions when necessary
Operational Management
- Oversee day-to-day household operations including cleanliness, maintenance, and safety
- Ensure compliance with licensing, Medicaid, and regulatory standards
- Manage household budgets, groceries, and supplies responsibly
- Coordinate medical appointments, transportation, and community activities
- Conduct routine audits of documentation, medication administration records, and files
Compliance & Quality Assurance
- Ensure adherence to JC BestCare policies and procedures
- Maintain readiness for state inspections, audits, and reviews
- Report incidents in a timely and professional manner
- Ensure all client and staff records are accurate, complete, and up to date
Communication & Coordination
- Serve as the primary point of contact between the agency, families, case managers, and stakeholders
- Participate in care team meetings and provide updates on client progress
- Address concerns from families or stakeholders in a professional and timely manner
- Support intake, admissions, and transitions for new clients
Required Qualifications
- High school diploma or GED (Bachelor’s degree in Human Services or related field preferred)
- Minimum of 2–3 years of experience in residential care, IDD services, or a related field
- Prior supervisory or leadership experience strongly preferred
- Valid driver’s license and reliable transportation
- Ability to pass background checks, drug screening, and maintain required clearances
Required Skills & Competencies
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of person-centered care and HCBS (Home & Community-Based Services)
- Ability to handle crises, problem-solve, and make sound decisions
- Strong organizational skills and attention to detail
- Ability to work flexible hours, including evenings, weekends, and on-call as needed
Work Environment & Physical Requirements
- Ability to move, or assist clients as needed
- Ability to respond to emergencies in a timely manner
- Work is performed in a residential home setting with occasional travel
Why Join JC BestCare?
At JC BestCare, we are committed to delivering compassionate, high-quality care while empowering individuals to live meaningful and independent lives. As a House Manager, you will play a critical leadership role in shaping outcomes for the individuals we serve.