Hourly Shift Manager

Job Details ================

Job Ref: R26_0000000712 Location: 11604 Redbridge Blvd, Locust, NC 28097 Category: Restaurant Management Employment Type: Full time

Job Summary ------------

The Shift Leader supervises shifts and/or work areas in the operation of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.

Other Responsibilities ----------------------

• Ensure compliance with all federal, state, and local laws and ethical business practices.

Duties and Responsibilities -----------------------------

• Adheres to guidelines, techniques, and expectations for each station, including but not limited to:
• Dough management
• Accuracy and proper portioning
• Performs assigned work station duties, such as:
• Making quality products
• Following all product preparations procedures
• Maintaining established product holding times
• Consistently contributes to achieving the Companys product goal.
• Commits to meeting the needs and expectations of the restaurants customers, minimizing customer complaints, and responding appropriately to customer needs.
• Follows all policies and procedures as outlined in our TM handbook, including but not limited to:
• Image
• Car topper for delivery drivers
• Attendance
• Safety
• Security
• Exemplifies and exhibits the Core Values, maintaining a positive attitude, working well with others, and being flexible and adaptable to change.

Ensuring Adequate Shift Coverage ---------------------------------

• Ensures adequate shift coverage for the restaurant.
• Provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance responsibilities, such as:
• MCE readiness
• Food labor costs
• Restaurant cleanliness
• Within acceptable standards
• Follows all policies and procedures related to shift management.

Contribution to Profit Goals -----------------------------

• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Executes cash management duties.

Management of Inventory Levels ------------------------------

• Assists in the management of adequate inventory levels using the Companys systems and guidelines to minimize loss.

Education, Experience, & Certifications --------------------------------------

• High School diploma or GED preferred
• Serv-Safe Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Successful and stable employment history
• Must be 18 years of age or older
• Must be able to work long hours (32 hours generally required, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise)
• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills -----------------

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

Our Values ------------

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices even when its difficult
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN - We champion and challenge for a better way in all we do
• HAVE FUN - We find joy, create meaningful impact, and celebrate the journey together

Our Core Competencies ----------------------

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN - We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation, and challenging the status quo
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

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