Hotel Revenue Systems Analyst & Onboarding Lead

• Support property-level configuration and optimization of revenue management systems through direct engagement with franchisees via tickets, email, phone, and virtual meetings, including analysis of system health and usage reporting• Lead onboarding and go-live support for ChoiceMAX, including configuration recommendations, system setup, training delivery for hotels, and facilitate educational training webinars for franchisees• Manage and escalate ChoiceNOW tickets to appropriate teams and support Franchisee Care with system-related escalations• Conduct system audits to ensure adherence to brand standards and identify opportunities for improved performance and compliance• Collaborate with RMS vendor IT teams to resolve system issues and implement solutions at the property level• Support ad hoc projects and initiatives within the Revenue Management teamRequirementsBachelor's degree preferred or equivalent combination of education and relevant work experience2+ years of progressive experience in revenue management, hotel operations, or travel industry distributionKnowledge of hotel technology systems including RMS, PMS, CRS, and channel connectivityExperience with IDeaS Elevate or ChoiceMAX revenue management systems (preferred)Proficiency in data analysis and reporting tools (e.g., Excel or similar)ATS Optimization KeywordsBelow are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.Hard SkillsData AnalysisSystem ConfigurationRevenue ManagementPerformance AuditingSystem SetupSoft SkillsCollaborationCommunicationProblem-Solving#J-18808-Ljbffr