Hotel Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Hotel Manager

Alma San Juan Hotel | Old San Juan, Puerto Rico

Join Alma San Juan

At Alma San Juan, we believe hospitality is more than service-it's about creating meaningful experiences. As a 56-room lifestyle hotel in the heart of Old San Juan and part of Marriott's Autograph Collection, we are dedicated to delivering exceptional guest experiences through personalized service, thoughtful design, and outstanding culinary offerings.

Our property features:

• Mar y Rosa - a vibrant rooftop dining experience
• Andaluz - refined haute cuisine in an elegant setting
• Café at Alma - a contemporary café serving locals and travelers alike

We are seeking a passionate and experienced Hotel Manager to join our leadership team and help drive operational excellence, guest satisfaction, and team development.

Position Summary

Reporting directly to the Managing Director, the Hotel Manager serves as the second-in-command of the hotel operation and oversees the daily management of Front Office, Housekeeping, and Engineering departments.

This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel environment.

Key Responsibilities

Operational Leadership

• Oversee Front Office, Housekeeping, and Engineering operations.
• Serve as Manager on Duty as needed.
• Ensure compliance with Marriott Autograph Collection standards.
• Maintain operational excellence and service consistency.

Guest Experience

• Deliver exceptional guest satisfaction throughout the entire guest journey.
• Resolve guest concerns and service recovery situations promptly.
• Oversee VIP, owner, and special guest requests.

Team Leadership & Development

• Lead, coach, and develop department leaders and associates.
• Support recruitment, training, performance management, and succession planning.
• Foster a culture of accountability, teamwork, and hospitality excellence.

Financial & Business Performance

• Support budgeting, forecasting, labor management, and expense control.
• Monitor departmental productivity and operational efficiency.
• Drive continuous improvement through guest feedback and performance metrics.

Qualifications

Required

• Minimum 5 years of progressive hotel operations leadership experience.
• Experience managing Front Office, Housekeeping, and/or Engineering teams.
• Strong leadership, communication, and problem-solving skills.
• Bilingual in English and Spanish.
• Availability to work evenings, weekends, holidays, and rotating schedules.

Preferred

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Marriott International experience.
• Experience in lifestyle, luxury, boutique, or Autograph Collection hotels.

What We're Looking For

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, inspires teams to perform at their best, and is passionate about creating memorable guest experiences.

If you're ready to take the next step in your hospitality leadership career, we'd love to hear from you.

Apply today and become part of the Alma San Juan experience.

The position offers a salary of $65,000 - $75,000 (based on experience) and includes 15 days of vacation per year, 12 sick days, 100% employee coverage under our medical plan, parking, a $50/month phone allowance, a birthday day off with a $50 bonus, holidays with a compensatory day off, and benefits at our restaurants and within the hotel (30% discount). All applicable Marriott benefits, relocation is negotiable.

This company is an equal opportunity employer.

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