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Hotel Housekeeping Supervisor - full time

JSK Hospitality

Mishawaka, Indiana

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JOB DETAILS
SKILLS
Cleaning Equipment, Coaching, Communication Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Genetics, High School Diploma, Hotel Management, Housekeeping/Cleaning, Inventory Management, Leadership, Lift/Move 25 Pounds, Lift/Move 30 Pounds, Maintain Compliance, Operations, Organizational Skills, People Management, Physical Demands, Quality Metrics, Safety Compliance, Safety Process, Safety Standards, Sanitation, Standard Operating Procedures (SOP), Team Building, Team Lead/Manager
LOCATION
Mishawaka, Indiana
POSTED
5 days ago
Join One of Northern Indiana's Leading Hospitality Groups ***This position is at Springhill Suites in Mishawaka***
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka! 
If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.

Housekeeping Supervisor – Job Description

Position: Housekeeping Supervisor
Department: Housekeeping
Reports To: Executive Housekeeper / General Manager

Job Summary

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms and public areas meet brand standards for cleanliness, safety, and presentation. This role supervises housekeeping staff, coordinates room readiness with the Front Desk, and ensures consistent quality, productivity, and guest satisfaction.

Essential Duties & Responsibilities

  • Supervise and support housekeeping team members, including room attendants and housepersons
  • Inspect guest rooms, public areas, and back-of-house spaces for cleanliness and quality standards
  • Ensure rooms are cleaned and ready in accordance with hotel occupancy and arrival schedules
  • Communicate room status updates with the Front Desk and Management
  • Train new team members on cleaning procedures, safety protocols, and brand standards
  • Address and resolve housekeeping-related guest concerns promptly and professionally
  • Assign daily work schedules and ensure adequate staffing levels
  • Monitor productivity, supplies, and linen usage
  • Ensure compliance with safety, sanitation, and chemical handling guidelines
  • Report maintenance issues and coordinate with Engineering
  • Assist with inventory control of housekeeping supplies and equipment
  • Enforce company policies, SOPs, and brand standards consistently

Qualifications

  • High school diploma or equivalent required
  • Previous hotel housekeeping experience preferred
  • Prior supervisory or leadership experience strongly preferred
  • Strong attention to detail and organizational skills
  • Ability to lead, motivate, and coach a diverse team
  • Excellent communication and customer service skills
  • Ability to work weekends, holidays, and flexible shifts as needed

Physical Requirements

Ability to stand, walk, bend, and lift up to 25–30 lbs. Ability to inspect rooms thoroughly and perform light cleaning duties when needed.

Working Conditions

Fast-paced hotel environment with exposure to cleaning chemicals and equipment.

Equal Opportunity Employer

The hotel is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.
 
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

About the Company

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JSK Hospitality