General Manager
Comfort Inn Old Town San Diego
The Comfort Inn Old Town San Diego is seeking an energetic, hands-on General Manager to lead hotel operations and continue delivering exceptional guest experiences and strong financial performance. Located in the heart of Historic Old Town, our hotel serves leisure travelers, military families, government travelers, cruise passengers, and visitors exploring San Diego's world-famous attractions.
The Ideal Candidate
You are a visible and approachable leader who enjoys being part of the daily operation, supporting your team, interacting with guests, and driving results. You understand that great hotels are built by great people and that exceptional guest experiences lead to exceptional financial performance.
Why Join Excel Hotel Group?
Excel Hotel Group is a family-owned hotel ownership and management company that believes people are its greatest asset. We are committed to developing leaders, supporting career growth, and creating opportunities for associates to succeed. This position offers the chance to make a meaningful impact while leading a dedicated team in one of Southern California's most desirable hospitality markets.
Position Summary
The General Manager oversees all aspects of hotel operations, ensuring excellence in guest satisfaction, team development, revenue generation, financial performance, and property maintenance. The ideal candidate is a visible leader who enjoys engaging with guests, supporting associates, and driving results.
Key Responsibilities
Guest Experience
- Deliver exceptional guest service and memorable experiences.
- Ensure compliance with Choice Hotels brand standards.
- Address guest concerns and implement service improvements.
Leadership & Team Development
- Recruit, train, coach, and develop hotel associates.
- Foster a culture of accountability, engagement, and teamwork.
- Support employee recognition and career growth initiatives.
Revenue & Financial Performance
- Partner with revenue management and sales teams to maximize occupancy, ADR, and RevPAR.
- Identify local business opportunities and market demand generators.
- Manage budgets, forecasts, labor costs, purchasing, and operating expenses.
- Analyze financial results and implement strategies to improve profitability.
Property Operations
- Maintain high standards of cleanliness, safety, and curb appeal.
- Ensure compliance with company policies and brand requirements.
- Oversee preventative maintenance and capital improvement projects.
Qualifications
- Minimum three years of hotel leadership experience as a General Manager, Assistant General Manager, Operations Manager, or similar role.
- Strong knowledge of hotel operations, guest service, revenue management, labor management, and financial reporting.
- Proven ability to lead teams, improve guest satisfaction, and achieve financial goals.
- Experience with hotel property management systems and Microsoft Office.
- Excellent communication, leadership, and problem-solving skills.
- Choice Hotels experience preferred but not required.
Compensation & Benefits
Salary: $74,000 – $78,000 annually, based on experience
Bonus: Performance-based incentive program
Benefits Include:
- Medical, Dental, and Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Sick Leave
- Employee Discount Programs
- Hotel Discounts
- Career Advancement Opportunities
- Leadership Development Programs
Join Excel Hotel Group and help shape the future of hospitality while leading a successful hotel in the heart of San Diego.