Hotel Front Desk Supervisor

Hotel Front Desk Supervisor

Department: Front Office

Job Summary

Directly supervises all front office personnel and ensures proper completion of all front office duties.Directs and coordinates the activities of the front desk, reservations, guest services, scheduling, and telephone.

Reports to:

Assistant Manager or General Manager

Responsibilities and Duties:

Tasks Competencies

1. Participates in the selection of front office personnel. 

2. Trains, cross-trains, and retrains all front office personnel

3. Schedules the front office/transportation staff via GM approval 

6. Maintains working relationships and communicates with all

7. Ensures that T/A commissions are verified and processed weekly. 

8. Verifies that accurate room status/rate plan tracking information is

maintained. And properly communicated.

9. Resolves guest related problems quickly, efficiently, and courteously. 

10. Updates group information. Maintains, monitors, and prepares group

requirements. Relays information to appropriate personnel. 

11. Reviews and ensures that the nightly audit pack is complete and that

PMS reports are in complete balance 

12. Works within the allotted budget for the front office

13. Understands that he/she will be required to work front desk shifts. 

14. Ensures that credit card batches are balanced to PMS reports and

successfully submitted each day. 

15. Processes weekly invoices for direct bill accts. Updates GM with

weekly aging reports. Posts direct bill payments. 

16. Participates in regularly scheduled meetings of front office personnel. 

17. Wears the proper uniform/nametags at all times. Requires all front

office employees to wear proper uniforms at all times. 

18. Upholds the hotel's commitment to hospitality. 

19. Perform any and all duties not specifically outlined above that

are an inherent part of the position. Perform and execute any

requests made by corporate or supervisor in a cooperative

and expeditious manner. 

Requisites

Education:

Minimum of two-year college degree. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Minimum of one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive