Administrative Skills, Coaching, Communication Skills, Driver's License, Fitness, Health Plan, Hospitality and Tourism, Hotel Management, Identify Issues, Leadership, Office Management, Organizational Skills, PBX (Private Branch eXchange), People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Service Delivery, Team Player, Training Program, Writing Skills
For over 40 years, Canyon Ranch has been a trailblazer in integrative wellness and hospitality. With iconic properties in Tucson and Lenox, and a new destination opening in Austin in 2026, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality.
Canyon Ranch is a world-renowned wellness resort offering transformative experiences in health, fitness, and self-discovery. Join a passionate team dedicated to helping guests live healthier, more purposeful lives—mind, body, and spirit—in beautiful, nature-rich settings.
Responsibilities:
WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:
- Provide daily supervision and guidance to Front Office colleagues in partnership with the Assistant Front Office Managers and Front Office Manager, ensuring efficient, friendly, and professional guest service.
- Oversee reception, registration, and account settlement processes to maintain smooth operations and exceptional guest experiences.
- Troubleshoot and resolve guest concerns or complaints promptly, using sound judgment and service‑focused problem solving.
- Support the Front Office leadership team in developing and implementing comprehensive training programs across key disciplines, including Registration, Guest Services, PBX, and Night Audit.
- Contribute to performance management efforts by participating in colleague evaluations, coaching, counseling, and ongoing development initiatives.
- Promote teamwork, communication, and service excellence throughout all Front Office functions.
Qualifications:
WHAT YOU'LL NEED TO BE SUCCESSFUL:
- Hold a high school diploma or equivalent, demonstrating the foundational qualifications required for the role.
- Bring at least one year of supervisory experience in a related field, with proven ability to lead and support frontline team members.
- Demonstrate excellent verbal and written communication skills, along with a strong aptitude for delivering outstanding guest service.
- Exhibit strong organizational abilities and the capacity to perform well under pressure while working effectively with a wide variety of people.
- Utilize sound independent decision‑making skills to manage guest situations, operational needs, and team support confidently.
- Maintain a valid state driver’s license.
WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:
- Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
- Generous health plan including Health, Dental and Vision after 30 days of employment.
- 25 Days of personal and holiday time off (vacation, sick and holidays)
- Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
- Employer-paid life insurance and Employee Assistance Program
- Paid Maternity leave
- A supportive, collaborative work environment with opportunities for professional growth.