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Hotel Front Desk Agent

Four Points by Sheraton

Novi, MI

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JOB DETAILS
SKILLS
Card Processing, Communication Skills, Customer Support/Service, Data Entry, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Lift/Move 25 Pounds, Multitasking, Organizational Skills, Physical Demands, Problem Solving Skills, Record Keeping, Safety Process, Safety Standards, Special Offers, Systems Maintenance, Telephone Skills, Typing
LOCATION
Novi, MI
POSTED
30+ days ago
Benefits:
  • Employee discounts
  • Paid time off

Position Summary


The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.


Key Responsibilities


  •  Welcome guests and provide efficient check-in and check-out services 
  •  Answer phone calls, emails, and guest inquiries in a professional manner 
  •  Process reservations, cancellations, room assignments, and payment transactions 
  •  Provide guests with information about hotel amenities, services, and local attractions 
  •  Resolve guest concerns and complaints promptly and courteously 
  •  Maintain accurate guest records and update reservation systems 
  •  Coordinate with housekeeping and maintenance departments to ensure guest satisfaction 
  •  Handle cash, credit card transactions, and daily balancing procedures 
  •  Promote hotel services, upgrades, and special offers when appropriate 
  •  Maintain a clean, organized, and professional front desk area 
  •  Follow hotel policies, procedures, and safety standards 
Qualifications


  •  High school diploma or equivalent required 
  •  Previous customer service or hospitality experience required
  •  Strong communication and interpersonal skills 
  •  Basic computer and data entry skills 
  •  Ability to multitask and work in a fast-paced environment 
  •  Professional appearance and positive attitude 
  •  Strong problem-solving and organizational abilities 
  •  Flexible schedule, including evenings, weekends, and holidays 
Physical Requirements


  •  Ability to stand for extended periods 
  •  Ability to lift up to 25 pounds occasionally 
  •  Ability to perform repetitive tasks such as typing and phone communication 
Work Schedule


  •  Full-time
  •  Shifts may include mornings, evenings, weekends, and holidays 
Compensation & Benefits


  •  Competitive hourly wage 
  •  Employee discounts on hotel stays 
  •  Paid time off and holiday pay
  • Career growth opportunities within the hospitality industry 

About the Company

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Four Points by Sheraton